High confidence · Latest 100 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate initial setup process provides a quick and easy experience for new printer owners, but report application fails to load or displays a blank screen following the latest update and mandatory account creation creates unnecessary friction for basic printing and scanning tasks.
Rating: 4.1
Reviews: 148
Confidence: high
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Initial setup process provides a quick and easy experience for new printer owners
- “Some users report the installation process is the simplest they have encountered”
- “Positive feedback regarding the ease of getting the hardware running initially”
Complaint
Common complaints
- Application fails to load or displays a blank screen following the latest update
- “Users report the app hangs on a loading circle or white screen upon launch”
- “Multiple accounts of the app becoming non-functional after recent software changes”
- Mandatory account creation creates unnecessary friction for basic printing and scanning tasks
- “Users express frustration at being forced to log in to perform local hardware functions”
- “Privacy concerns regarding the requirement to share personal data for simple document tasks”
Request
Most requested
- Offline or local-only scanning functionality to remove the requirement for an active account
- “Users request the ability to scan documents directly to a computer without logging in”
- “Demand for a simplified interface that prioritizes core printing and scanning over marketing features”