Jotform is a mobile form builder and e-signature tool for business professionals to collect data and automate workflows on iOS and Android.
Product velocity
Active
Daily rank 🇺🇸
#118
▲6Business · free
Sentiment
4.8
73k reviews
Nemesis
Fragmented field
The App DNA
What makes this app unique?
The platform removes the dependency on constant connectivity by enabling offline data collection, which displaces manual paper-based processes for field service teams.
For Business professionals, field service teams, and organizations requiring secure, offline-capable data collection and workflow automation.
What does it look like?
Key features
Enables form submission without internet connectivity, unlocking field service use cases.
Locks devices into a single-form interface for public data collection stations.
Accepts payments via 35+ gateways, embedding the app into financial transaction flows.
How much does it cost?
The freemium model uses a massive template library to drive acquisition, with enterprise-grade security and team management features serving as the primary conversion gates.
Velocity
Active developmentperformanceopaqueShow more...
The app ships approximately 0.5 releases per week, maintaining a consistent presence across both iOS and Android platforms. Development is currently focused on performance and stability, though the publisher utilizes opaque release notes that obscure specific functional changes. This pattern suggests the team may be utilizing server-side feature flags or A/B testing to manage updates rather than traditional App Store feature deployments. The development trend remains stable with a high-frequency cadence of minor updates.
Who built it?
Jotform
12 apps tracked · Business
Jotform - Form, Sign & Survey
Jotform Sign, Fill & Send Docs
Jotform Enterprise Mobile
JotForm
Form Editor for Google Forms
Jotform Health - Medical Forms
AI Quiz Maker by Jotform
Jotform AI Agent & Chatbot
Jotformers
Form Editor: Manage your Forms
Jotform Health: Medical FormsUser Sentiment
What do users think recently?
Fresh user feedback skews thrilled. Users appreciate the intuitive form builder allows non-technical users to create professional data collection tools quickly and integration with artificial intelligence tools provides a helpful starting point for complex form creation, but report performance regressions following the latest update cause app crashes and slow response times during data entry.
How are ratings & reviews evolving?
Weekly average review rating
What users say, by theme
- The intuitive form builder allows non-technical users to create professional data collection tools quickly
- Integration with artificial intelligence tools provides a helpful starting point for complex form creation
- Digital data collection and printing capabilities replace manual paperwork for industry professionals
- Performance regressions following the latest update cause app crashes and slow response times during data entry
77 of 99 recent reviews analyzed · high confidence · Thrilled overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Jotform - Form, Sign & Survey
How's the Business market?
Jotform holds a stable position in the Business category, currently ranking #40 in the US and #44 in several international markets. The gap between its high rating (4.9 on iOS) and recent stability complaints suggests that while the core utility is strong, the latest release cadence is outstripping quality assurance.
Read the market outlookThe rivals identified
Unlock the deeper market read.
Access the full report for freeThe Analyst's Read
Key takeaways for Jotform - Form, Sign & Survey
Where is it heading?
The market for mobile data collection is consolidating around tools that offer both offline reliability and automated reporting. Jotform remains advantaged by its template-driven acquisition, but the current stability issues on the latest release risk a rating decline that would weaken its chart position by Q4.
- Performance regressions in the latest release (crashes, input bugs) erode the daily active habit, which compounds the rating drag already visible on Android.
- The offline-first architecture remains a strong differentiator for field-service teams, securing a consistent #40-45 chart position in major markets.
The SWOT
- Offline-first architecture enables field-service data collection where rivals require constant connectivity.
- 10,000+ template library functions as a distribution barrier for non-technical users.
- Automated data-tallying features would address the #1 user request for order management.
- Refining AI chat frequency would improve the experience for non-technical users who find it intrusive.
Next best moves
Rebuild text-input logic because content-deletion bugs are the top-cited productivity blocker → restore user trust
+ 1 more prioritized moveThe counter-intuitive read
The high volume of templates is a liability, not an asset…
Read the full takeSince the last report: Jotform has refined its competitive narrative by quantifying its market chart position and identifying its template library as a key distribution barrier. The outlook remains mixed as the developer balances high-frequency maintenance with persistent platform-specific stability issues on Android.
Bottom line
Jotform's offline-first utility is a strong retention lever, but the current stability regressions on the latest release are actively eroding user trust. Prioritizing core input and upload stability will protect the current market position against more stable, emerging competitors.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeFAQ
Does Jotform work without an internet connection?
Is Jotform safe for collecting legal signatures?
What is the difference between the free and enterprise versions?
Sources
- [1] App Store listing, source
Report last updated