| Core Identity |
| Developer | Jatisari Inovasi Studio | Yahoo | Readdle Technologies Limited | Proton AG | Microsoft Corporation | Google | Microsoft Corporation | Google |
| Category | Productivity | Productivity | Productivity | Productivity | Productivity | Productivity | Productivity | Productivity |
| Platform | Android, iOS | iOS | iOS | iOS | Android, iOS | Android, iOS | Android, iOS | Android, iOS |
| Store Metrics |
| Rating | 4.7 / 5 | 4.7 / 5 | 4.6 / 5 | 4.7 / 5 | 4.8 / 5 | 4.5 / 5 | 4.7 / 5 | 4.9 / 5 |
| Ratings Count | 4,169,377 | 4,636,951 | 81,454 | 41,863 | 8,912,852 | 129,715 | 1,265,429 | 36,958 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | May 26, 2016 | Dec 11, 2012 | May 29, 2015 | Mar 17, 2016 | Jan 29, 2015 | Mar 10, 2015 | Jun 14, 2013 | May 19, 2025 |
| Last Updated | Dec 12, 2025 | May 15, 2026 | Apr 29, 2026 | Apr 16, 2026 | May 11, 2026 | May 4, 2026 | May 14, 2026 | May 3, 2026 |
| Sentiment & Reviews |
| Sentiment | negative | negative | mixed | mixed | mixed | mixed | terrible | excellent |
| Score | 35/100 | 25/100 | 35/100 | 42/100 | 35/100 | 45/100 | 25/100 | 82/100 |
| Praises | - Core email functionality provides reliable document management and communication utility for daily professional tasks
| - Long-term reliability and feature depth keep legacy users engaged for over two decades
| - Unified inbox organization helps users manage multiple email accounts with improved daily productivity
| | - Reliable daily utility for work communication and scheduling across multiple platforms
| - Reliable scheduling and task management features keep daily routines organized for long-term users
| - AI-powered assistance provides accurate and helpful information for professional project development tasks
| - Audio overview generation transforms complex documents into engaging podcasts for learning on the go
- AI-driven synthesis of academic materials provides a powerful tool for critical thinking and research
|
| Complaints | - Post-update stability regressions cause app freezes and prevent users from accessing or sending emails
- Inflexible email management tools force power users to rely on browser-based workflows for bulk actions
| - UI regressions following the latest update break core email management and navigation workflows
- Aggressive advertising and monetization pressure degrade the inbox experience for long-term users
| - Aggressive paywall implementation for basic features like blocking senders frustrates long-term loyal users
| - Syncing and Performance Issues
| - Frequent application crashes and sync failures following the latest update
| - Post-update UI regressions and missing features frustrate users who rely on specific widget customizations
| - Forced AI integration prevents users from opening and editing documents within the application
| - Inconsistent synchronization between mobile and web platforms disrupts the continuity of research sessions
- Strict daily usage limits on content generation frustrate users attempting intensive study sessions
|
| Requests | - Bulk email management functions are needed to allow users to clear inboxes efficiently
| - Option to revert to the classic interface for improved usability and navigation
| - One-click unsubscribe button for newsletters to improve inbox management efficiency for all users
| - | - Option to revert to classic interface without AI-driven navigation changes
| - Dynamic app icon that updates to show the current date of the month
| - Rollback to previous functionality that allowed direct editing of office documents
| - Expanded language support for audio interactions would improve accessibility for non-English speaking users
|
| Strategic Intel |
| Strengths | - System-level Android integration replaces default assistant on hardware-mapped triggers
- B2B distribution moat via Workspace enterprise-wide adoption
| - 20 GB free storage functions as a B2B distribution barrier against competitors with smaller tiers
- Universal account syncing lowers switching costs for multi-account users
- Legacy folder structures maintain high retention among power users
| - Unified inbox architecture increases switching costs
- AI-powered triage reduces cognitive load for power users
- Cross-platform consistency supports professional workflows
| - Strong brand equity built on trust and Swiss privacy laws.
- Robust, integrated ecosystem (VPN, Drive, Calendar, etc.).
- Open-source transparency builds credibility.
| - Deep Microsoft 365 ecosystem integration [Platform]
- Unified calendar-email workflow [Feature]
| - Native Android integration replaces default assistant triggers
- Workspace ecosystem network effects drive high switching costs
- Gmail event extraction automates scheduling friction
| - System-level identity stack integration drives enterprise seat adoption
- Copilot Notebooks centralize project workflows, increasing switching costs
| - Source-grounded citation mechanism prevents AI hallucinations
- Audio Overview feature creates a unique passive learning modality
|
| Weaknesses | - Premium tier at $12.99/month above category median
- 0.7★ Android-iOS rating gap on majority Android base
- No bulk-management tools despite high-frequency user requests
| - 0.7★ Android-iOS rating gap indicates platform-specific instability
- Aggressive ad-placement triggers high churn intent among legacy users
- UI regressions in the latest update break core navigation workflows
| - Aggressive paywalling of spam blocking drives churn
- Notification and sync stability regressions
- Lack of conversation-view customization
| - Persistent mobile sync and performance bugs.
- Inaccessible customer support for paid users.
- UI/UX inconsistencies on mobile platforms.
| - Frequent post-update sync failures [Metric]
- Search functionality failing to index recent content [Metric]
| - Premium tier exceeds category median
- 0.7★ Android-iOS rating gap indicates platform-specific instability
- Static app icon fails to display current date
| - Forced AI chat interface prevents direct document editing
- Fragmented app experience requires multiple installs for basic tasks
| - Inconsistent cross-device synchronization
- Strict daily generation limits
- Lack of native collaborative editing
|
| Pricing | freemium | freemium | freemium | freemium | freemium | freemium | freemium | free |
| Momentum | Maintenance | Active | Steady | - | Active | Intense | Intense | Intense |
| Update Cadence | 2 versions, ~122d avg | 4 versions, 3 majors/6mo, ~16d avg | 3 versions, ~15d avg | - | 5 versions, 3 majors/6mo, ~9d avg | 5 versions, ~10d avg | 5 versions, ~13d avg | 5 versions, 4 majors/6mo, ~11d avg |
