High confidence · Latest 83 of 101 total reviews analyzed · Based on 101 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate initial concept of digital passport booking provides a convenient service for citizens, but report systemic failure to load booking pages prevents users from securing passport appointments and geographic limitations and lack of regional center support frustrate users outside the capital.
Rating: 3.3
Reviews: 101
Confidence: high
How did the latest release land?
Overall
3.3/ 5
★★★★★★
(2.6K)Current version
3.3/ 5
+0.1 vs overall
★★★★★★
(373)Main signal post-update: initial concept of digital passport booking provides a convenient service for citizens.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Initial concept of digital passport booking provides a convenient service for citizens
- “Users appreciate the initiative to modernize government services”
- “The core idea of booking appointments via mobile is viewed as a positive step”
Complaint
Common complaints
- Systemic failure to load booking pages prevents users from securing passport appointments
- “Users report that the booking interface remains stuck on loading screens”
- “Multiple attempts to access appointment slots result in persistent errors or empty data”
- Geographic limitations and lack of regional center support frustrate users outside the capital
- “Users in provinces report that only specific centers in the capital appear as options”
- “The application fails to display or support booking for regional passport offices”
- Unreliable SMS verification codes prevent users from completing the registration process
- “Verification codes arrive with significant delays or fail to arrive entirely”
- “Users are unable to proceed past the identity verification step due to missing codes”
Request
Most requested
- Expansion of service coverage to include all regional passport centers across the country
- “Users request the addition of all provincial centers to the booking system”
- “Citizens outside the capital demand equal access to the digital booking service”
- Simplification of the registration process by removing complex anti-bot verification steps
- “Users find the current anti-bot measures confusing and a barrier to entry”
- “Requests for a more accessible sign-up flow to accommodate all technical skill levels”