| Core Identity |
| Developer | PT Telekomunikasi Selular | PT XL Axiata Tbk | PT Smartfren Telecom | PT. Indosat, Tbk. | PT Global Digital Niaga Tbk | Grab.com | Traveloka | PT. GOTO GOJEK TOKOPEDIA TBK |
| Category | Lifestyle | Utilities | Utilities | Lifestyle | Shopping | Travel | Travel | Finance |
| Platform | Android, iOS | iOS | iOS | iOS, Android | iOS, Android | iOS | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.5 / 5 | 4.3 / 5 | 4.7 / 5 | 3.9 / 5 | 4.7 / 5 | 4.9 / 5 | 4.8 / 5 | 4.7 / 5 |
| Ratings Count | 6,756 | 957 | 289 | 486 | 713 | 243,107 | 5,312 | 441 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | May 28, 2013 | Aug 15, 2013 | Mar 10, 2017 | Jun 29, 2014 | Dec 16, 2015 | May 15, 2013 | Aug 1, 2014 | Jul 24, 2023 |
| Last Updated | Apr 20, 2026 | May 3, 2026 | Apr 24, 2026 | Apr 30, 2026 | Apr 28, 2026 | Apr 29, 2026 | Apr 14, 2026 | Mar 11, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | - | - | terrible | terrible | terrible | mixed | - |
| Score | 15/100 | - | - | 15/100 | 25/100 | 20/100 | 46/100 | - |
| Praises | - Recent visual interface updates provide a cleaner and more organized layout for users
| - | - | - Basic account management features provide essential visibility into remaining data and credit balances
| - Original product authenticity and reliable packaging quality maintain trust for high-value electronics purchases
| - Real-time location tracking provides peace of mind for passengers and their families during transit
- Fast food delivery service provides convenience for users needing quick meals during busy work days
| - Ease of Use
- Booking Efficiency
| - |
| Complaints | - Severe application performance degradation and persistent loading delays following the latest update
- Forced tutorial sequences prevent users from accessing core account management features
| - | - | - Aggressive pop-up advertisements and forced redirects disrupt navigation and degrade the user experience
| - Refunds and returns are frequently converted into restricted platform credit rather than original payment methods
| - Frequent driver cancellations and long wait times create significant friction for users needing reliable transport
- Lack of human customer support forces users to rely on ineffective automated systems for complex issues
| - Refund Difficulties
- Inadequate Customer Support
- Deceptive Practices
| - |
| Requests | - Simplified application design focused exclusively on essential data and package management
| - | - | - Transparent billing and reliable data usage tracking to prevent unexpected credit depletion
| - Integration of comprehensive courier tracking details within the order management interface
| - Implement a robust flagging system to protect small businesses from fraudulent customer refund claims
| - | - |
| Strategic Intel |
| Strengths | - Unified account management across mobile and home internet services
- Integrated e-wallet payment flow reduces transaction friction
| - | - | - SATSPAM Plus+ utility creates a security-first differentiator
- Kiosk reseller portal turns the user base into a distribution channel
| - 100% original product guarantee maintains trust
- Integrated financial services lower transaction barriers
| - GrabPay wallet embeds the app into local merchant transactions
- GrabDefence monetizes internal security infrastructure via B2B licensing
- GrabMaps converts location intelligence into recurring data revenue
| - Deep regional localization (local payments, regional transport)
- Super-App breadth (Travel + Lifestyle + Bills)
- Massive social proof (2.2M+ ratings)
| - |
| Weaknesses | - Severe performance lag post-update
- Unskippable tutorial loops block core account access
- High frequency of non-essential marketing alerts
| - | - | - 0.43★ Android-iOS rating gap
- High-frequency complaints regarding unexplained credit deductions
- Aggressive ad-redirects degrade navigation
| - Refunds locked to platform credit
- Automated support fails complex disputes
| - 20 sentiment score indicates systemic trust failure
- Lack of human support forces users into ineffective automated loops
- High driver cancellation rates erode service reliability
| - Perceived 'human-less' support system (over-reliance on AI)
- Complex and friction-heavy refund processes
- Use of 'dark patterns' (pre-selected insurance checkboxes)
| - |
| Pricing | free | free | free | freemium | freemium | freemium | free | free |
| Momentum | Maintenance | Intense | Intense | Steady | Active | Active | Maintenance | - |
| Update Cadence | 5 versions, 4 majors/6mo, ~66d avg | 5 versions | 5 versions | 5 versions, 1 majors/6mo, ~22d avg | 5 versions, 3 majors/6mo, ~8d avg | 4 versions, ~15d avg | 5 versions, ~10d avg | - |
