MARLVEL

NZ Post vs its rivals

Side-by-side comparison against NZ Post's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

NZ Post
This App
Australia Post
Nemesis
Dallas 311
Peer
OneTracker - Package Tracker
Peer
311 NYC
New Kid
Core Identity
DeveloperNew Zealand Post LimitedAustralia PostCity of Dallas TX伟佳 蔡Di Nerd Apps LLC
CategoryUtilitiesBusinessUtilitiesUtilitiesUtilities
PlatformAndroid, iOSiOS, AndroidiOS, AndroidiOS, AndroidiOS
Store Metrics
Rating2.3 / 54.8 / 52.1 / 54.5 / 50.0 / 5
Ratings Count31,3071121,1500
PriceFreeFreeFreeFreeFree
Release DateJan 30, 2010Jul 10, 2010Sep 5, 2013Sep 3, 2018Mar 5, 2026
Last UpdatedMay 13, 2026Apr 22, 2026Apr 27, 2026Mar 23, 2021Mar 5, 2026
Sentiment & Reviews
Sentimentmixedpositiveterriblemixed-
Score45/10085/10020/10055/100-
Praises-
  • Convenience of digital collection QR code
  • Reliable access to city services via phone support remains a positive touchpoint for residents
--
Complaints
  • Login and parcel linking failures
  • Sync issues with parcel tracking
  • Frequent application crashes and blank screens prevent users from submitting service requests post-update
  • Inaccurate map functionality and address validation errors block the reporting of city issues
  • Failure to upload images despite correct app permissions causes frustration for users reporting damage
--
Requests-
  • Improved manual entry for non-eligible items
  • Improved reliability and stability for the core ticket submission workflow on mobile devices
--
Strategic Intel
Strengths
  • Direct integration with national postal logistics data [Platform: iOS/Android]
  • National logistics integration provides authoritative, real-time tracking data
  • Digital QR collection reduces Post Office operational friction
  • Official municipal status provides a captive user base for city service reporting
  • Email-forwarding automation removes manual entry friction
  • Unlimited free push notifications drive daily habit formation
  • One-tap submission flow reduces reporting friction
  • Interactive map provides immediate neighborhood context
Weaknesses
  • 2.4-star average rating across platforms [Metric: Rating]
  • Manual parcel linking friction [Metric: User Complaints]
  • Manual entry burden for non-eligible parcels frustrates power users
  • Android-iOS rating gap suggests inconsistent cross-platform performance
  • 2.46 average rating across platforms
  • Critical crash loops during ticket submission
  • Map interface failures block core reporting
  • 0.7-star Android-iOS rating gap indicates platform-specific technical debt
  • No app updates since Mar 2021 signals potential abandonment
  • No historical resolution data limits user trust
  • Lacks multi-language support for diverse demographics
Pricingfreefreefreefreemiumfree
MomentumMaintenanceMaintenanceMaintenanceZombieMaintenance
Update Cadence2 versions, ~5d avg2 versions, ~13d avg2 versions, ~3d avg2 versions, ~0d avg1 versions

Compare NZ Post head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by NZ Post, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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