Qualtrics XM is a mobile experience management platform designed to help organizations monitor and optimize customer and employee feedback in real time. It provides mobile access to role-based dashboards, ticket management, and advanced analytics to facilitate immediate action on experience metrics. The app serves as a companion to the broader Qualtrics CX and EX platforms, enabling users to close the loop on feedback while on the go.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Business professionals and managers responsible for monitoring customer experience (CX) and employee experience (EX) metrics.
What does it look like?
Key features
Allows users to monitor key experience metrics like NPS, CSAT, and Employee Engagement with customizable filtering.
Enables users to reassign, respond to, and close the loop on support tickets directly from the mobile interface.
Provides instant alerts to help users act on critical experience data before issues escalate.
Offers insights into key drivers, trending topics, experience journeys, and text analytics to drive organizational impact.
How much does it cost?
Velocity
Intense developmentShow more...
5 versions in history. Development pace: intense.
Who built it?
Qualtrics
4 apps tracked · Business
Qualtrics Surveys
X4 Events
Qualtrics UX TestingUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Qualtrics XM
How's the Business market?
The rivals identified
The Analyst's Read
Key takeaways for Qualtrics XM
Where is it heading?
Bottom line
While the app offers powerful mobile access to Qualtrics XM data, recent user feedback highlights significant technical stability and usability concerns that may impact daily operations.
Report last updated