Refinitiv Eikon is a professional financial terminal and communication suite for institutional traders and analysts, available on iOS and Android.
The App DNA
What makes this app unique?
It serves as a mobile extension for desktop terminal users who need to maintain workflow continuity and access real-time market intelligence while away from their desks.
For Financial professionals, including analysts, portfolio managers, and traders who require real-time market data and news.
What does it look like?
Key features
Integrated communication tool for financial professionals to connect and share data, creating a closed-loop network that increases switching costs.
Real-time news feed featuring exclusive Reuters content, serving as a primary acquisition driver for high-value financial users.
Natural language search engine for financial data, reducing time-to-insight for professional users.
How much does it cost?
Monetization is gated entirely behind an enterprise-level subscription, with no public pricing tiers disclosed.
Velocity
Dormant developmentopaqueShow more...
Refinitiv Eikon has not received a public update in over 32 months, placing it firmly in the zombie category. The last recorded activity consisted of minor bug fixes across both iOS and Android platforms in September 2023. There is no evidence of ongoing development, feature expansion, or live operations. The lack of updates for nearly three years indicates the app is no longer receiving active maintenance.
Who built it?
User Sentiment
What do users think recently?
The recent review mood reads upset. Users appreciate market data and news feeds provide professional-grade information for users managing portfolios on the move and automated synchronization across devices allows professionals to maintain workflow continuity between desktop and mobile platforms, but report frequent application crashes during login and navigation render the service unusable for professional financial monitoring.
How are ratings & reviews evolving?
What users say, by theme
- Market data and news feeds provide professional-grade information for users managing portfolios on the move
- Automated synchronization across devices allows professionals to maintain workflow continuity between desktop and mobile platforms
- Frequent application crashes during login and navigation render the service unusable for professional financial monitoring
64 of 82 recent reviews analyzed · high confidence · Upset overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Refinitiv Eikon
How's the Finance market?
Refinitiv Eikon occupies a specialized niche for institutional finance, yet the mobile experience suffers from a 2.3-star rating across 82 analyzed reviews. The lack of updates for over 32 months signals a maintenance-only posture that leaves the platform vulnerable to more agile competitors.
Read the market outlookThe rivals identified
By Fidelity Investments
Fidelity competes directly for the attention of active investors and traders who require real-time market data, portfolio management, and execution capabilities.
- Offers integrated self-directed trading and fractional share capabilities directly within the mobile interface
- Maintains a massive retail user base with high-frequency app updates and robust crypto support
- Provides a seamless end-to-end experience from market research to trade execution for retail investors
Webull: Investing & TradingContender
Kenanga Digital InvestingContender
Infor EPMContender
AgMarket.Net®ContenderUnlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Refinitiv Eikon
Where is it heading?
The professional financial terminal market is consolidating around platforms that offer seamless mobile-to-desktop continuity. Refinitiv Eikon's current maintenance-only cadence leaves the mobile experience exposed to competitors that prioritize high-frequency updates and mobile-first usability, which will likely result in continued churn of high-value professional users.
- The 32-month update drought signals a maintenance-only posture, which erodes professional trust and accelerates migration to more active competitors.
- Persistent stability issues during login prevent daily use, which compounds the negative sentiment and drives high-value subscribers to more reliable platforms.
The SWOT
- Exclusive Reuters news feed drives high-value acquisition
- Eikon Messenger network effects increase institutional switching costs
- Modernized charting would match competitor performance standards
Next best moves
Rebuild login and authentication flow because login crashes are the #1 barrier to professional use → restore daily active usage
+ 1 more prioritized moveThe counter-intuitive read
The lack of mobile updates is not just technical neglect…
Read the full takeFeature gaps
Integrated self-directed trading (available in Fidelity Investments but absent here) +1
Since the last report: Refinitiv Eikon has shifted from a state of stagnant maintenance to active operational decline, as persistent login crashes and broken push notifications now dominate the user experience. These stability failures have intensified the competitive pressure from mobile-first rivals, forcing a pivot in product priorities toward core authentication and alert reliability.
Bottom line
Restoring core stability would address the login and notification failures currently driving professional users to competitors. Prioritizing these fixes would protect the institutional user base while the team evaluates a broader mobile-first interface refresh.
Unlock 2 critical frictions, 1 market threat, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
- [1] Play Store listing, source
Report last updated