Shipt: Order Grocery Delivery user reviews, decoded
High confidence · Latest 67 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.
Recent user voice shows a frustrated sentiment. Users appreciate dedicated shoppers provide high-quality service and consistent communication that makes grocery shopping convenient for users and customer service representatives offer helpful and responsive support for account issues when reached via phone, but report frequent app crashes and login failures prevent users from placing orders or accessing their accounts.
Rating: 4.5
Reviews: 99
Confidence: high
The latest update has not resolved persistent complaints regarding app stability and delivery delays, with users continuing to report bugs and scheduling issues post-release.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Dedicated shoppers provide high-quality service and consistent communication that makes grocery shopping convenient for users
- Customer service representatives offer helpful and responsive support for account issues when reached via phone
Common complaints
- Frequent app crashes and login failures prevent users from placing orders or accessing their accounts
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.