High confidence · Latest 92 of 97 total reviews analyzed · Based on 97 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate core security reporting functionality provides a useful system for field personnel when the application remains stable, but report frequent session termination during backgrounding or app switching causes significant data loss for field reports and camera performance regressions post-update prevent clear image capture and reliable report submission for security documentation.
Rating: 2.6
Reviews: 97
Confidence: high
How did the latest release land?
Overall
2.9/ 5
★★★★★
(565)Current version
2.6/ 5
-0.3 vs overall
★★★★★★
(134)Main signal post-update: frequent session termination during backgrounding or app switching causes significant data loss for field reports.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Core security reporting functionality provides a useful system for field personnel when the application remains stable
- “Users acknowledge the system concept is well-designed for security documentation”
- “Some guards report the app works effectively for their daily tasks when not experiencing technical failures”
Complaint
Common complaints
- Frequent session termination during backgrounding or app switching causes significant data loss for field reports
- “Users report being logged out immediately when minimizing the app to check other tools”
- “Unsaved photos and text notes are permanently lost when the session expires mid-patrol”
- Camera performance regressions post-update prevent clear image capture and reliable report submission for security documentation
- “Recent updates introduced blurry image quality and slow focus times requiring multiple attempts”
- “Users report photos fail to attach to reports or cause the application to freeze and crash”
Request
Most requested
- Ability to upload existing gallery photos into reports instead of requiring immediate in-app camera capture
- “Users request flexibility to attach evidence from the device gallery to avoid report submission failures”
- “Field staff suggest this would allow for better report quality when network conditions are poor”