Skype for Business is an enterprise communication client for Android and iOS that provides voice, video, and messaging for Microsoft-licensed environments.
Product velocity
Maintenance
Daily rank 🇺🇸
#110
▲4Business · free
Sentiment
3.8
190k reviews
Nemesis
Zoom Workplace
The App DNA
What makes this app unique?
Users hire this app to maintain secure, authenticated access to corporate Lync or Skype for Business server meetings, serving as a mandatory gate for enterprise communication workflows.
For Enterprise employees and corporate users who require secure, integrated communication tools within a Microsoft-managed environment.
What does it look like?
Key features
Integrates voice, video, and instant messaging into a single interface for enterprise users
Secures mobile access via Active Directory Authentication Library (ADAL) integration
How much does it cost?
The app functions as a free client for a mandatory paid enterprise server or cloud subscription, acting as a B2B distribution tool.
Velocity
Maintenance developmentperformanceopaqueShow more...
The app ships approximately 0.06 releases per week, with a significant gap between the latest release and the previous version. Development is strictly limited to maintenance, as all recent updates consist solely of generic bug fixes and performance improvements. There is no evidence of new features, content, or live operations. The release cadence has remained consistently low over the analyzed period.
Who built it?
Microsoft
13+ apps tracked · Business
Microsoft SharePoint
Microsoft Defender: Security
Microsoft Bing Search
Microsoft Edge
Microsoft OneDrive
Xbox
Link to Windows
Microsoft OneNote
Microsoft Word
Remote Help
Microsoft Edge Dev
Microsoft EventsUser Sentiment
What do users think recently?
Fresh user feedback skews mixed. Users appreciate legacy users appreciate the continued functionality of the application despite the official retirement of the service, but report frequent authentication failures and sign-in errors prevent users from accessing their accounts and business meetings.
How are ratings & reviews evolving?
What users say, by theme
- Legacy users appreciate the continued functionality of the application despite the official retirement of the service
- Frequent authentication failures and sign-in errors prevent users from accessing their accounts and business meetings
100 of 112 recent reviews analyzed · high confidence · Mixed overall
Read the full review analysisUnlock 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for Skype for Business
How's the Business market?
The app maintains a 3.76 rating on Android with over 173,000 reviews, reflecting a large legacy install base that is currently stagnant. The lack of recent feature updates compared to competitors signals a transition into a maintenance-only lifecycle.
Read the market outlookThe rivals identified
By Zoom Communications, Inc.
Zoom dominates the enterprise video conferencing space with a massive, active user base and a release cadence that dwarfs this app.
- Offers a unified platform integrating phone, chat, and whiteboard into one seamless meeting experience
- Maintains a high-velocity release cycle with 10 updates in six months to ensure platform stability
- Provides deep ecosystem integrations with third-party productivity tools that this app lacks
Unlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for Skype for Business
Where is it heading?
The enterprise communication market is consolidating around cloud-native platforms that prioritize browser-based access and high-velocity feature updates. Skype for Business remains exposed due to its legacy server dependency and maintenance-mode status, so the team must stabilize core authentication to prevent total churn to more agile competitors.
- Frequent authentication failures and sync issues in the latest release erode the daily active habit, compounding the rating drag on Android.
- The lack of feature updates compared to Zoom's high-velocity release cycle accelerates the migration of professional users to more agile platforms.
The SWOT
- Active Directory Authentication ensures mandatory adoption within corporate IT security policies
- Unified communication interface provides a single-pane-of-glass for legacy enterprise workflows
- Persistent chat integration could improve continuity for mobile-first users
- Simplified guest-access workflows would reduce friction for external participants
Next best moves
Audit authentication flow because sign-in errors are the top complaint → reduce churn among professional users
+ 1 more prioritized moveThe counter-intuitive read
The app's primary value is not its communication features…
Read the full takeFeature gaps
Real-time noise cancellation (available in Webex) +2
Since the last report: The application has entered a maintenance-only lifecycle with a reduced feature set, declining ratings, and a shift toward a freemium client model.
Bottom line
The app retains value through deep enterprise authentication, but the high frequency of sign-in errors and notification failures threatens its remaining professional user base, so the team must prioritize core connectivity stability over feature expansion to prevent further migration to Zoom.
Unlock 3 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
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