SugarSync vs its rivals

Side-by-side comparison against SugarSync's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

SugarSync
This App
OneDrive
Nemesis
Intralinks
Contender
Core Identity
DeveloperSugarSync, Inc.Microsoft CorporationIBM MaaS360ownCloud GmbHInfomaniak Network SAIntralinks, Inc.Amplify·SMM service, s.r.o.BPMobileThe Grizzly Labs
CategoryProductivityProductivityBusinessProductivityProductivityBusinessBusinessBusinessProductivityBusiness
PlatformAndroid, iOSAndroid, iOSAndroid, iOSiOSiOS, AndroidiOS, AndroidAndroidiOSiOSiOS
Store Metrics
Rating3.2 / 50.0 / 51.0 / 54.5 / 54.9 / 54.5 / 54.3 / 54.6 / 54.7 / 54.9 / 5
Ratings Count109013443571,2525,35426,50424,55112,167
PriceFreeFreeFreeFreeFreeFreeFreeFreeFreeFree
Release DateFeb 12, 2019Feb 24, 2014Jun 10, 2012Jun 27, 2019Feb 20, 2025Sep 16, 2016Aug 20, 2019Dec 17, 2020Feb 7, 2023Jul 16, 2015
Last UpdatedApr 6, 2022May 13, 2026Apr 9, 2026May 6, 2026Apr 29, 2026Mar 12, 2026May 5, 2026Apr 9, 2026May 13, 2026May 18, 2026
Sentiment & Reviews
Sentiment-terrible---mixed-terriblepositive-
Score-25/100---65/100-15/10075/100-
Praises-
  • Cross-platform file access allows consistent productivity across mobile and desktop environments
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  • Security and compliance features
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  • Dynamic and useful interface design provides value for beginners starting their document editing journey
  • Document editing and scanning features provide significant time savings for professional business workflows
-
Complaints-
  • Frequent application crashes and silent background quits disrupt daily file synchronization workflows
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  • Lack of real-time collaboration
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  • Aggressive paywall implementation prevents basic document editing functionality without an immediate subscription commitment
  • Critical failure to save document edits results in data loss and user frustration post-update
  • Deceptive free trial mechanics lead to unauthorized charges and subscription confusion for new users
  • Aggressive subscription prompts and paywalls frustrate users who expect a more accessible free tier
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Requests-
  • Granular control over local versus cloud-based file storage preferences for all users
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  • Improved mobile document viewing
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Strategic Intel
Strengths
  • Platform-agnostic sync avoids ecosystem lock-in
  • Granular folder-level control appeals to power users
  • Remote wipe capability provides essential security
  • System-level Windows integration creates high switching costs
  • Personal Vault provides a differentiated security moat
-
  • Open-source architecture provides superior data sovereignty
  • TLS certificate tracking prevents man-in-the-middle attacks
  • Multi-account support manages federated deployments
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  • Granular audit trails for M&A compliance
  • IRM security controls for document protection
  • Enterprise-grade document permissioning
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  • Privacy-first local storage architecture reduces enterprise churn
  • Apple Pencil integration provides precision for professional annotation
  • AI-powered summarization provides a clear utility differentiator
  • Mobile-first design reduces friction for quick edits
  • Cloud synchronization increases user switching costs
-
Weaknesses
  • 3.16 iOS rating indicates performance friction
  • Lack of native document co-authoring
  • Pricing tiers lack competitive flexibility
  • Sync engine failures cause file duplication
  • Restrictive folder location logic limits external drive usage
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  • Lacks native remote-wipe capabilities for lost devices
  • High technical barrier for non-sysadmin users
  • No native real-time document collaboration
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  • 0.74★ Android-iOS rating gap
  • Lack of real-time collaborative editing
  • High-friction mobile document viewing
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  • Critical save-function failures post-update
  • Aggressive paywall gates prevent basic functionality
  • High refund-request volume due to deceptive trial mechanics
  • Aggressive paywalls trigger negative sentiment
  • Intermittent file persistence issues erode trust
  • High subscription cost relative to perceived utility
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Pricingsubscriptionsubscriptionfreefreemiumfreesubscriptionfreemiumfreemiumsubscriptionfree
MomentumZombieActive-Maintenance-Maintenance-IntenseSteadyIntense
Update Cadence2 versions, 1 majors/6mo, ~912d avg5 versions, 1 majors/6mo, ~12d avg-1 versions, 1 majors/6mo-2 versions, ~69d avg-5 versions3 versions, ~27d avg5 versions

Compare SugarSync head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by SugarSync, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0