High confidence · Latest 100 of 4.2M total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate digital ticket convenience, but report excessive fees and authentication failures.
Rating: 4.8
Reviews: 4.2M
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(4.2M)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(4M)Main signal post-update: digital Ticket Convenience.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Digital Ticket Convenience
- “even though I miss the paper tickets the app always comes through”
- “Easy to purchase and have a digital ticket”
Complaint
Common complaints
- Excessive Fees
- “insane charges for service”
- “service fees are thievery”
- Authentication Failures
- “Won’t let me change password to sign in”
- “logs me out every day or so”