Uber - Request a ride vs its rivals

Side-by-side comparison against Uber - Request a ride's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

	Uber - Request a ride This App	Lyft Nemesis	FREE NOW Contender	DiDi - Rider Contender	Grab Contender	Bolt Contender	Transit Peer	Turo Peer	Revel New Kid	Waymo New Kid
Core Identity
Developer	Uber Technologies, Inc.	Lyft, Inc.	Intelligent Apps GmbH	DiDi Global	Grab Holdings	BOLT TECHNOLOGY OU	Transit App, Inc.	Turo Inc.	Revel Transit Inc.	Waymo LLC
Category	Travel	-	-	-	-	Travel	-	-	-	-
Platform	Android, iOS	-	-	-	-	Android, iOS	-	-	-	-
Store Metrics
Rating	4.9 / 5	-	-	-	-	4.8 / 5	-	-	-	-
Ratings Count	15,807,012	-	-	-	-	171,702	-	-	-	-
Price	Free	-	-	-	-	Free	-	-	-	-
Release Date	May 21, 2010	-	-	-	-	Jul 24, 2013	-	-	-	-
Last Updated	May 4, 2026	-	-	-	-	May 18, 2026	-	-	-	-
Sentiment & Reviews
Sentiment	positive	-	-	-	-	negative	-	-	-	-
Score	75/100	-	-	-	-	25/100	-	-	-	-
Praises	Professional and courteous driver behavior fosters a sense of safety during daily transit commutes	-	-	-	-	Polite and friendly driver interactions create a positive experience for many passengers	-	-	-	-
Complaints	Unreliable ride fulfillment for scheduled bookings causes significant stress and missed travel connections	-	-	-	-	Inaccurate wait time estimates and driver cancellations cause significant passenger frustration	-	-	-	-
Requests	Reintroduction of the shuttle service option to provide more affordable transit alternatives for daily commuters	-	-	-	-	In-app tipping functionality requested to support drivers without using cash	-	-	-	-
Strategic Intel
Strengths	Global brand ubiquity sustains organic install velocity Multi-modal transit integration increases session frequency B2B dashboard secures recurring enterprise billing	-	-	-	-	Multi-modal interface captures short and long-distance transit needs Safety toolkit reduces churn by lowering perceived risk Global footprint enables rapid market entry	-	-	-	-
Weaknesses	Automated support lacks human-in-the-loop resolution Reservation fulfillment failures cause high-value churn Price discrepancies erode user trust	-	-	-	-	Unresponsive support for billing disputes Inaccurate arrival time estimates Opaque fare fluctuations erode user trust	-	-	-	-
Pricing	freemium	-	-	-	-	freemium	-	-	-	-
Momentum	Active	-	-	-	-	Active	-	-	-	-
Update Cadence	5 versions, ~7d avg	-	-	-	-	5 versions, ~10d avg	-	-	-	-

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