| Core Identity |
| Developer | Wellthy Inc. | Kaiser Permanente | Aetna Inc. | CaringBridge.org | AARP | Cleo AI Ltd |
| Category | Health & Fitness | Health & Fitness | Health & Fitness | Social Networking | Lifestyle | Finance |
| Platform | iOS, Android | iOS, Android | iOS, Android | iOS, Android | Android, iOS | iOS, Android |
| Store Metrics |
| Rating | 3.9 / 5 | 4.8 / 5 | 4.7 / 5 | 4.9 / 5 | 4.8 / 5 | 4.7 / 5 |
| Ratings Count | 22 | 989,984 | 373,156 | 19,465 | 181,007 | 221,606 |
| Price | Free | Free | Free | Free | Free | Free |
| Release Date | May 14, 2020 | May 7, 2012 | Jan 1, 2018 | Apr 7, 2010 | Sep 29, 2010 | Feb 23, 2019 |
| Last Updated | Oct 23, 2025 | Mar 31, 2026 | May 13, 2026 | May 6, 2026 | Apr 7, 2026 | Apr 15, 2026 |
| Sentiment & Reviews |
| Sentiment | negative | mixed | terrible | negative | - | - |
| Score | 25/100 | 55/100 | 20/100 | 25/100 | - | - |
| Praises | - Mobile access to care projects and coordinator chat provides value for remote support
| - Pharmacy medication refill and home delivery services provide significant convenience for daily health management
| - The mobile application provides a clear and informative interface for managing health benefits and insurance information
| - Core platform utility provides a vital communication channel for families during medical crises
| - | - |
| Complaints | - Frequent forced sign-ins and browser redirects create significant friction for daily mobile users
- Incomplete feature parity with the web portal renders the mobile experience largely unusable
| - System errors and login failures following the latest update prevent access to critical medical records
| - Frequent technical errors and login failures prevent users from accessing essential insurance and benefit information
| - Authentication failures and login loops prevent users from accessing their accounts post-update
- Aggressive donation requests create friction and confusion for page visitors and authors
| - | - |
| Requests | - Full feature parity with the web platform to eliminate reliance on browser redirects
| - Integration of family member account access allows caregivers to manage records without repeated logins
| - | - Granular control settings for donation prompts to prevent unwanted financial solicitations
| - | - |
| Strategic Intel |
| Strengths | - Human-led concierge model provides high-value differentiation in B2B health plan benefit packages.
| - Integrated clinical-to-insurance workflow creates high switching costs
- Proprietary pharmacy delivery system drives recurring daily utility
| - MinuteClinic scheduling drives traffic to CVS retail assets
- Apple Wallet ID card integration reduces point-of-care friction
| - Nonprofit status builds trust and brand authority as an ad-free, private health space
- Health Journey Pages function as an organic acquisition surface via shared links
- Care Coordination Calendar reinforces habit loops by requiring recurring check-ins
| - | - |
| Weaknesses | - Incomplete feature parity with the web portal forces browser redirects, creating high-friction user sessions.
| - Persistent login failures post-update
- No family account management for caregivers
- Lack of dark mode support
| - Persistent authentication loops block core utility
- 0.48 rating gap between iOS and Android platforms
| - Authentication failures and login loops post-update prevent core user access
- Aggressive donation prompts create friction for authors and visitors
- UI navigation regressions force users to scroll repeatedly to locate journal updates
| - | - |
| Pricing | freemium | free | free | free | free | freemium |
| Momentum | Zombie | Steady | Active | Maintenance | Intense | Intense |
| Update Cadence | 2 versions, 2 majors/6mo, ~1d avg | 5 versions, 3 majors/6mo, ~15d avg | 5 versions, ~11d avg | 2 versions, 1 majors/6mo, ~189d avg | 5 versions | 5 versions |
