MARLVEL

Zendesk Support vs its rivals

Side-by-side comparison against Zendesk Support's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

Zendesk Support
This App
UWV
Nemesis
Glue Up Manager
Contender
TrackTik Guard Tour
Contender
Tokopedia GO for Merchants
Contender
카카오비즈니스 파트너센터
Contender
Yandex Calendar
Peer
Mexico Calendario 2026
Peer
WidgetCal-Calendar Widget
Peer
Family Shared Calendar: FamCal
Peer
Core Identity
DeveloperZendeskUWVGlue UpTrackTikPT. TokopediaKakao Corp.Direct Cursus Computer Systems Trading LLCJatisari Inovasi StudioYunaSoft Inc.TinyWork Apps
CategoryBusinessProductivityBusinessBusinessBusinessSocial NetworkingProductivityProductivityProductivityProductivity
PlatformAndroid, iOSAndroid, iOSAndroidiOS, AndroidAndroid, iOSiOS, AndroidiOS, AndroidAndroidiOSAndroid
Store Metrics
Rating4.5 / 54.9 / 54.7 / 52.6 / 51.7 / 52.1 / 53.4 / 54.9 / 53.6 / 54.1 / 5
Ratings Count4,16228391329202438,5821,4378,882
PriceFreeFreeFreeFreeFreeFreeFreeFreeFreeFree
Release DateNov 15, 2016Aug 23, 2020May 27, 2014May 16, 2016Sep 19, 2024May 12, 2015Mar 5, 2025Dec 20, 2012Nov 5, 2014May 26, 2016
Last UpdatedFeb 25, 2026May 7, 2026Apr 21, 2026May 14, 2026May 11, 2026Apr 27, 2026Apr 14, 2026May 17, 2026Apr 11, 2026May 6, 2026
Sentiment & Reviews
Sentimentnegative--terrible-mixed-positivenegative-
Score25/100--15/100-55/100-85/10025/100-
Praises
  • Mobile accessibility allows team members to manage support tickets while away from their primary workstations
--
  • Core utility of the reporting and patrol tracking functionality provides basic operational value
-
  • Consolidated business management tools
-
  • Regional holiday accuracy
  • Visual calendar widget design provides a clear overview of daily schedules for long-term users
-
Complaints
  • Frequent application crashes and unresponsiveness force users to repeatedly restart the software to perform basic tasks
--
  • Invasive background location and device permission requirements trigger significant privacy and security concerns
  • Frequent application crashes and data loss during photo capture disrupt professional reporting workflows
-
  • UI regressions and notification failures
-
  • Ad-supported monetization
  • Aggressive full-screen advertisements interrupt core scheduling workflows and frustrate long-term paying users
  • Critical data loss events erase years of saved calendar entries without user intervention
-
Requests
  • Dark mode implementation is requested to improve visual comfort during extended periods of ticket management
--
  • Implementation of a draft recovery or filing cabinet feature to prevent accidental report deletion
---
  • Advanced synchronization
  • One-time purchase option to remove advertisements instead of recurring subscription models
-
Strategic Intel
Strengths
  • Enterprise-grade security and compliance framework
  • Deep integration with the broader Zendesk suite
--
  • Command Center module consolidates multiple security functions into one interface
  • API integration into ERP systems creates high switching costs
-
  • Kakao ecosystem integration provides a distribution barrier against generalist CRM tools.
  • AI-assisted messaging reduces manual labor for store owners.
  • Centralized revenue tracking via Kakao Pay increases platform stickiness.
-
  • Pre-loaded holiday library functions as a regional distribution moat.
  • Visual customization options drive user-level interface preference.
  • High-density widget layouts provide faster glanceable access than full-featured competitors
  • Regional lunar calendar support secures niche user segments
-
Weaknesses
  • Frequent application crashes and unresponsiveness
  • Navigation regressions in the latest update
--
  • 2.59-star iOS rating indicates severe trust erosion
  • Invasive background location permissions trigger high-frequency privacy complaints
-
  • 2.15 iOS rating indicates severe post-update friction.
  • UI regressions in the latest release disrupt core operational workflows.
  • Notification failures erode the daily active habit.
-
  • Ad-supported model creates friction for power users.
  • Lack of cross-platform sync limits professional adoption.
  • Unskippable full-screen ads interrupt core scheduling workflows
  • Critical data loss events after OS updates
  • Widget rendering failures on modern operating systems
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Pricingfreemiumfreefreesubscriptionfreefreemiumfreefreesubscriptionfree
MomentumActiveIntense-Maintenance---MaintenanceIntense-
Update Cadence5 versions5 versions-2 versions, ~114d avg---1 versions, 1 majors/6mo5 versions-

Compare Zendesk Support head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Zendesk Support, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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Data licensed under CC-BY-NC 4.0