Zendesk
For customer support agents, sales professionals, and team managers requiring mobile access to helpdesk and CRM data.
Zendesk Support
Snapshot
Who is Zendesk?
Empowering support and sales teams to manage customer interactions and CRM pipelines from mobile devices.
Target audience
Portfolio
Free 3Last updated
Zendesk Support
v2.74.0
5mo ago
Publisher DNA
What defines Zendesk?
Publisher DNA
Primary focus
Business productivity and CRM tools
Scale
indie
Target audience
Customer support agents, sales professionals, and team managers requiring mobile access to helpdesk and CRM data.
Signature Patterns
- •Deep integration with the broader Zendesk enterprise ecosystem
- •Focus on real-time notifications and remote team collaboration
- •Freemium or free-access models tied to existing platform subscriptions
- •Emphasis on offline data access and cross-device synchronization
Portfolio momentum
Released 10 updates across 3 apps in the last 6 months, indicating a high-frequency development cycle focused on maintaining feature parity with their web platform.
Portfolio
What does Zendesk ship?
Apps
3 apps analysed
Strike up a conversation. Chat with your visitors and deliver support on the go.
Real-time push notifications reduce response time for critical enterprise support issues
- The core ticketing interface provides a functional way for small teams to track and claim tasks
- Frequent app crashes and unresponsiveness during ticket replies prevent agents from completing basic support tasks
User Sentiment
How do users feel about their apps?
0
Positive apps
0
Neutral / mixed
1
Negative apps
25/100
Avg sentiment score
Rivals
Who does Zendesk compete with?
The rivals identified
Nemeses(1)
My Ahgora competes by capturing the workforce management and time-tracking segment of the business productivity market, directly challenging Zendesk's role as the primary hub for mobile-first employees.
Contenders(4)
Maximizer competes by offering CRM-centric communication logging that overlaps with Zendesk's customer-facing support history features.
Podio competes as a flexible project management and collaboration platform that serves as an alternative to Zendesk's internal team communication tools.
TrackTik competes by offering industry-specific operational dashboards that challenge Zendesk's utility for field-based service management.
UWV competes by providing specialized administrative and benefit management workflows that overlap with Zendesk's document-heavy support interactions.
Same space(4)
Yandex Calendar competes as a general-purpose productivity tool that offers multi-calendar management for busy professionals.
Saturn Calendar competes by leveraging social network effects within the scheduling space, challenging Zendesk's team-based visibility.
FamCal occupies the shared productivity space, competing for the same mobile screen real estate as Zendesk's team management tools.
WidgetCal competes for user attention by providing high-utility home screen widgets that enhance mobile productivity.
New entrants(2)
DayBlocks is a new entrant focusing on time visualization, competing for the attention of productivity-focused mobile users.
Turnify enters the market with shift-based scheduling, targeting the same mobile-first workforce as Zendesk's agent app.
The Analyst's Read
The bottom line on Zendesk
Bottom line
Zendesk maintains a disciplined, utility-focused mobile strategy that prioritizes business continuity for existing enterprise customers. Their apps serve as essential mobile extensions rather than standalone products, ensuring high retention within their established user base.
Frequently asked questions
How many apps does Zendesk publish?
What kind of apps does Zendesk make?
What is Zendesk's top app?
What fed this analysis
- Apps analyzed:
- 3
- With full intel:
- 0
- With overview:
- 3
- Website scraped:
- yes
- Social presence:
- yes