Zendesk Chat is a mobile live chat solution designed for businesses to manage customer support and lead engagement on the go. It integrates with the Zendesk ecosystem to provide real-time visitor monitoring, agent-to-agent collaboration, and push notifications for incoming messages.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Customer support teams and sales professionals using the Zendesk platform to manage visitor interactions.
What does it look like?
Key features
Allows agents to view real-time website traffic, recent page visits, and past chat history.
Provides alerts for incoming customer messages to ensure no inquiries are missed.
Facilitates internal communication through agent-to-agent chats.
Reduces typing time and improves response speed by using pre-defined message templates.
How much does it cost?
Velocity
Active developmentShow more...
5 versions in history. Development pace: active.
Who built it?
User Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for Zendesk Chat
How's the Business market?
The rivals identified
The Analyst's Read
Key takeaways for Zendesk Chat
Where is it heading?
Bottom line
While the app offers essential mobile support features, users frequently report significant technical instability, login issues, and a lack of recent feature updates.
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