High confidence · Latest 100 of 4.4M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate delivery speed and competitive pricing, but report inadequate customer support and misleading delivery estimates.
Rating: 4.7
Reviews: 4.4M
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(4.4M)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(9K)Main signal post-update: delivery Speed.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Delivery Speed
- “Very fast delivery”
- “Delivery was at warp speed”
- Competitive Pricing
- “best and lowest prices”
- “veggies are fresh and some vegetables are at reasonable rate”
Complaint
Common complaints
- Inadequate Customer Support
- “only AI generated message on customer care”
- “Support system is still primitive I.e., via email”
- Misleading Delivery Estimates
- “saying that order will arrive in 12 mins... arrived after 40 mins”
- “Shows like 1 min away for more than 20 mins!”