High confidence · Latest 120 of 149 total reviews analyzed · Based on 149 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate reliable delivery service and user-friendly interface provide a convenient food ordering experience for daily users, but report automated customer support bots fail to resolve delivery failures or refund requests for missing food items.
Rating: 4.7
Reviews: 149
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(12.6M)Current version
4.7/ 5
+0.0 vs overall
★★★★★★
(131.2K)Main signal post-update: reliable delivery service and user-friendly interface provide a convenient food ordering experience for daily users.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch6 releases in range
Review themes
Praise
What users love
- Reliable delivery service and user-friendly interface provide a convenient food ordering experience for daily users
- “Users frequently mention the app is easy to navigate and provides a simple way to order food”
- “Positive feedback highlights the service as a reliable tool for ordering meals when time or energy is limited”
Complaint
Common complaints
- Automated customer support bots fail to resolve delivery failures or refund requests for missing food items
- “Users report frustration with AI chatbots that decline refund requests without human intervention”
- “Multiple reports of food never arriving while support channels remain unresponsive or disconnected”
Request
Most requested
- Reliable cash on delivery options are requested to avoid payment issues and driver-related scams
- “Users request the return or stabilization of cash on delivery to mitigate risks of prepaying for unfulfilled orders”
- “Feedback suggests that drivers often refuse to accept cash or provide change for exact amounts”