Zomato: Food Delivery & Dining user reviews, decoded
High confidence · Latest 120 of 23.5K total reviews analyzed
Recent user voice shows a mixed sentiment. Users appreciate convenient food delivery service provides reliable access to meals for tourists and busy home users and polite and professional delivery staff contribute to a positive overall experience for frequent food customers, but report delayed order fulfillment and cold food deliveries frustrate customers during late night service hours.
Rating: 4.7
Reviews: 23.5K
Confidence: high
The latest update has not mitigated persistent complaints regarding delivery delays and refund failures, which remain active and prominent in the most recent feedback.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Convenient food delivery service provides reliable access to meals for tourists and busy home users
- Polite and professional delivery staff contribute to a positive overall experience for frequent food customers
- Wide variety of vegetarian cuisine options makes the platform a preferred choice for diverse food preferences
Common complaints
- Delayed order fulfillment and cold food deliveries frustrate customers during late night service hours
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 23,472 reviews. Updated regularly.