Zomato: Food Delivery & Dining user reviews, decoded
High confidence · Latest 120 of 31K total reviews analyzed
Recent user voice shows a mixed sentiment. Users appreciate fast delivery and reliable service keep users engaged when ordering food in unfamiliar locations and wide variety of vegetarian cuisine options makes the platform a preferred choice for specific dietary needs, but report unprofessional customer support and lack of escalation channels leave users without resolution for missing or delayed orders.
Rating: 4.7
Reviews: 31K
Confidence: high
The latest update failed to address persistent complaints regarding customer support and payment issues, as these remain the primary drivers of negative sentiment in post-update reviews.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Fast delivery and reliable service keep users engaged when ordering food in unfamiliar locations
- Wide variety of vegetarian cuisine options makes the platform a preferred choice for specific dietary needs
Common complaints
- Unprofessional customer support and lack of escalation channels leave users without resolution for missing or delayed orders
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 30,952 reviews. Updated regularly.