Zomato: Food Delivery & Dining user reviews, decoded
High confidence · Latest 120 of 34.7K total reviews analyzed
Recent user voice shows a mixed sentiment. Users appreciate convenient food delivery service provides reliable access to meals for users in unfamiliar locations and frequent promotional discounts and deals make the platform an affordable choice for regular food orders, but report unreliable delivery outcomes where orders are marked as delivered but never arrive at the destination.
Rating: 4.7
Reviews: 34.7K
Confidence: high
The latest update has not addressed the persistent complaints regarding delivery failures and inadequate customer support, leaving these issues as active friction points.
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Convenient food delivery service provides reliable access to meals for users in unfamiliar locations
- Frequent promotional discounts and deals make the platform an affordable choice for regular food orders
- Simple and functional interface allows users to navigate restaurant options and place orders with ease
Common complaints
- Unreliable delivery outcomes where orders are marked as delivered but never arrive at the destination
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 34,709 reviews. Updated regularly.