Report updated Mar 31, 2026
Square Kiosk
v7.1Restaurant owners and hospitality managers looking to optimize operations, reduce labor costs, and increase average order value through self-service technology.
What Is Square Kiosk?
Launched Jun 21, 2017
Updated Mar 2026
What users think iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
What are the key features?
Allows customers to place their own orders, reducing wait times and freeing up staff.
Syncs directly with Square KDS or kitchen printers to keep front and back of house in sync.
Supports time-based menus and automatic 'sold out' status updates across all kiosks.
Suggests paid modifiers and upgrades during the ordering process to increase average check size.
Allows businesses to tailor the kiosk interface with custom logos, colors, and welcome screen images.
Aggregates sales data from kiosks and POS systems into a single view.
What do users think? iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
“Recent user voice shows a frustrated sentiment. Users appreciate reliable payouts (for some) and ease of use, but report unpaid incentives/scam allegations and technical glitches and login issues.”
What Users Love
They are genuine. They actually pay for their surveys.
I've got paid after completing all the task, that's great!
A friendly user app when doing surveys
Easy to use
Pain Points
Scam.i didn't received their promise incentives when i answer all their surveys
I completed the surveys with detailed answers nd haven't been paid.
The app locks up on every screen. I can log in but then it's just blank screens
App doesn't let me login.
High confidence · 52 reviews available
What are the pros and cons?
Pros
- Deep integration with the Square POS and KDS ecosystem.
- Robust, automated menu management and inventory syncing.
- Strong hardware ecosystem support (iPad compatibility).
Cons
- Significant technical instability (login errors, freezing).
- Poor customer support responsiveness.
- Negative sentiment regarding trust and incentive fulfillment.
What is the market outlook?
Growth Opportunities
- Capitalize on the shift toward labor-light restaurant models.
- Improve support infrastructure to convert negative sentiment into loyalty.
- Expand hardware support to lower-cost Android-based kiosk hardware.
Market Threats
- Specialized kiosk competitors with higher reliability and better UI/UX.
- Potential for merchants to churn if technical instability disrupts peak-hour service.
What are the key takeaways?
Square Kiosk is a frustrating food & drink app that is free with in-app purchases. With a 3.7/5 rating from 342 reviews, it frustrates many users from users. Users particularly appreciate reliable payouts (for some), though unpaid incentives/scam allegations remains a common concern.
Best for: Restaurant owners and hospitality managers looking to optimize operations, reduce labor costs, and increase average order value through self-service technology.
How much does it cost?
Model: freemium
The software is provided as a value-add to the Square ecosystem, monetizing primarily through payment processing fees rather than direct software subscription fees.
iOS Version
7.1
Android Version
3.1.2-2026.02.27.14.0
Release Date
Jun 21, 2017
iOS Price
Free
Android Price
Free