By ADT
Report updated Apr 11, 2026
ADT (Alder) Home Security
For homeowners and families seeking a unified, professional-grade smart home security and automation solution, specifically those transitioning from Alder services.
ADT (Alder) Home Security is a challenged lifestyle app that is available. With a 4.0/5 rating from 133 reviews, it faces significant user friction. Users particularly appreciate general satisfaction, though authentication and login issues remains a common concern.
What Is ADT (Alder) Home Security?
Current Momentum
v7.11.0 · 7mo ago
MaintenanceADT (Alder) Home Security added signal strength indicators and doorbell chime customization in its last major update, but has since moved to maintenance.
Active Nemesis
Vivint
By Vivint
Other Rivals
7-Day Rank Pulse 🇺🇸
No ranking data
Recent User Mood 🇺🇸
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
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What Are The Key Features?
Arm or disarm security systems and monitor real-time alarm status from anywhere.
View live camera feeds and access event recordings to monitor premises, family, and pets.
Control connected devices including lights, locks, thermostats, and garage doors from a single interface.
Ability for specific doorbell users to change ringtone settings.
Who is it for & how much does it cost?
Target Audience
Homeowners and families seeking a unified, professional-grade smart home security and automation solution, specifically those transitioning from Alder services.
Pricing
Subscription- Free app download
- Requires active ADT security service subscription
Monetization is entirely decoupled from the app store, relying on long-term professional monitoring contracts. The app serves as a retention tool rather than a direct revenue generator.
Who Built It?
Enrichment in progress
Publisher profile available very soon
What other apps does ADT make?
What do users think recently?
High confidence · 133 reviews analyzed
What is the recent mood?
“Recent user voice shows a frustrated sentiment. Users appreciate general satisfaction, but report authentication and login issues and hardware connectivity.”
What Users Love
Great service. I've been a customer since 2014.
easy as 123
What Frustrates Users
I am unable to login after downloading and creating an account
The app is not allowing me to type in my user name to log in
App constantly states that it cannot connect to unit
Camera now won’t connect can’t get it to generate a QR code
What is the competitive landscape for ADT (Alder) Home Security?
How's The Lifestyle Market?
Market outlook for this category
Available very soon
Lifestyle Market Trend
Lifestyle market trend & dynamics
Available very soon
The rivals identified
The Nemesis
Vivint
★4.6 (799K)Vivint
The most direct business-model rival, offering professional installation and high-touch monitoring services similar to the ADT/Alder ecosystem.
Contenders
SimpliSafe Home Security App
★4.8 (323K)SimpliSafe Inc
A dominant force in the DIY-install, professionally-monitored space that appeals to the same security-conscious demographic.
No-contract monitoring options providing higher consumer flexibility
Highly rated mobile experience with a focus on simplicity and rapid arming/disarming
Frontpoint
★4.3 (5K)Frontpoint Security Solutions
Directly competes for users who prioritize high-quality professional monitoring and customer support over DIY-only solutions.
Renowned for superior customer service and guided setup experiences
Robust sensor-level customization and detailed activity logs
Cove Security
★1.6 (421)Cove Smart, LLC
A fast-growing competitor that mirrors the Alder model of professional monitoring with a focus on rapid response times.
InstaText feature for faster alarm verification and communication
Aggressive pricing on professional monitoring services
Peers
Industry-leading AI object detection (people, packages, animals, vehicles)
Superior video quality and cloud storage management features
Broadest ecosystem support for third-party smart home devices
Deep integration with Google Assistant and Nest hardware
New Kids on the Block
Abode
★4.2 (5K)Abode Systems, Inc.
A modern, tech-forward alternative that offers deeper automation and Apple HomeKit support than traditional providers.
Native Apple HomeKit, Alexa, and Google Home integration
Highly flexible 'CUE' automation engine for complex home routines
The outtake for ADT (Alder) Home Security
SWOT Analysis
Core Strengths
- Established ADT brand trust and professional monitoring infrastructure
- Unified control of diverse smart home categories (lights, locks, climate)
- Unique doorbell chime customization for specific hardware users
Critical Frictions
- Critical login/authentication failures preventing user access
- Unstable camera connectivity and QR code registration
- Poor iOS performance (2.0 rating) compared to Android
Growth Levers
- Leverage Google Nest partnership for deeper ecosystem integration
- Introduce AI object detection to match Arlo's competitive edge
- Simplify DIY setup flows to compete with SimpliSafe
Market Threats
- High churn to Vivint due to their superior app stability and hardware synergy
- Loss of tech-savvy users to Abode's HomeKit-enabled ecosystem
- Low-cost disruption from Kangaroo targeting the entry-level market
What are the next best moves?
Fix the 'Login Wall' and username input field bugs.
Authentication issues are the #1 complaint theme and a total blocker for app utility, driving the 'Upset' sentiment.
Stabilize the QR code generation and camera pairing flow.
Hardware connectivity is a high-frequency complaint; failures here render the 'Live Video Monitoring' feature useless.
Audit and resolve iOS-specific performance gaps.
The 2.0 rating on iOS vs 4.19 on Android indicates a platform-specific failure that is damaging the brand on Apple devices.
Feature Gaps vs Competitors
- Vehicle-to-home integration (available in Vivint)
- Industry-leading AI object detection for people/packages (available in Arlo)
- Native Apple HomeKit support (available in Abode)
- No-contract monitoring flexibility (available in SimpliSafe)
Key Takeaways
The ADT (Alder) app is currently failing its most basic requirement: allowing users to log in and see their cameras. While the underlying professional service is respected, the app's technical instability is a major churn vector that threatens the success of the Alder-to-ADT migration.
Where Is It Heading?
Declining
Sentiment is 'Upset' with a declining trend due to critical login failures.
Recent updates focused on stability patches and signal indicators, but haven't yet resolved the core auth issues.