Report updated Apr 8, 2026
ADT Pulse ®
v12.4.0 (15351)Existing ADT customers seeking remote management, automation, and peace of mind for their home or business security.
What Is ADT Pulse ®?
Launched Mar 1, 2010
Updated Jun 2025
What users think iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
What does it look like?
What are the key features?
Arm and disarm home or business security systems from anywhere in the world via smartphone
Control lights, locks, thermostats, and small appliances through custom automations and schedules
View live video feeds from security cameras to monitor property or check on family members
Access security controls, smart lights, and receive instant alerts directly via Apple WatchOS or Android Wear OS
Integrate with Google Assistant-enabled devices to control security and smart home gadgets via voice commands
What do users think? iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
“Recent user voice shows a upset sentiment. Users appreciate basic functionality (when operational), but report login and authentication failures and connectivity and loading issues.”
What Users Love
When it works it's great.
It’s great for turning on or off our security system when away from home.
Pain Points
App keeps signing me off and won’t accept my password it also won’t let me reset my password
I haven’t been able to log into the app for 5 months.
Live view of Cameras takes forever to connect.
Perpetual 'unexpected error' malfunction.
High confidence · 49 reviews available
What are the pros and cons?
Pros
- Massive historical user base and brand equity
- Deep ecosystem integration (Apple Watch, Google Assistant)
- Professional-grade monitoring backing
Cons
- Critical authentication and login failures
- High latency in live video streaming
- Missing essential UI features like 'Arm Night' and 'Panic' buttons
What is the market outlook?
Growth Opportunities
- Stabilize infrastructure to reduce high churn risk
- Leverage Google Nest partnership for better hardware synergy
- Improve customer support responsiveness for app-specific issues
Market Threats
- Vivint's superior app stability in the professional tier
- DIY competitors (Cove, Arlo) offering lower-cost monitoring
- Next-gen AI monitoring startups disrupting traditional models
Who competes with ADT Pulse ®?
The Nemesis
Vivint
Vivint
The most direct competitor offering full-service professional installation, 24/7 monitoring, and integrated smart home control.
The most direct competitor offering full-service professional installation, 24/7 monitoring, and integrated smart home control.
Contenders
Competes on high-end video surveillance and AI-driven alerts, moving from cameras into full home security systems.
Advanced AI Object Detection
Total Connect 2.0
★4.6 (278K)Resideo Technologies, Inc.
The official app for Honeywell security systems, serving as the primary professional alternative for legacy hardware users.
The official app for Honeywell security systems, serving as the primary professional alternative for legacy hardware users.
Peers
The central hub for Nest devices, which ADT now integrates with, creating a complex 'coopetition' relationship.
Gemini for Home
The primary voice control and automation ecosystem that many ADT users use to manage their security systems.
Smart Home Hub Integration
Amazon's budget-friendly security brand focusing on simple, battery-powered video monitoring.
Long-Life Battery Power
What are the key takeaways?
ADT Pulse ® is a upsetting lifestyle app that is available. With a 4.8/5 rating from 850.9K reviews, it upsets most users from users. Users particularly appreciate basic functionality (when operational), though login and authentication failures remains a common concern.
Best for: Existing ADT customers seeking remote management, automation, and peace of mind for their home or business security.
How much does it cost?
Model: subscription
Monetization is tied to long-term service contracts and professional monitoring subscriptions rather than app-based in-app purchases.