Smartsupp.com, s.r.o.
For small-to-medium e-commerce store owners and support teams seeking to automate lead capture and customer inquiries.
Known forSmartsupp
SmartsuppFor small-to-medium e-commerce store owners and support teams seeking to automate lead capture and customer inquiries.
SmartsuppProviding e-commerce businesses with multichannel customer support tools and AI-driven automation to streamline visitor engagement.
Target audience
Portfolio
Free 1Last updated
Smartsupp
v5.3.7
3mo ago
Primary focus
Customer service and engagement software for e-commerce
Scale
indie
Target audience
Small-to-medium e-commerce store owners and support teams seeking to automate lead capture and customer inquiries.
The publisher maintains a single core product with one release in the last six months, indicating a focus on stability rather than rapid expansion.
1 app analysed
Mobile SDK embeds platform into client-owned apps
0
Positive apps
0
Neutral / mixed
1
Negative apps
35/100
Avg sentiment score
Tidio occupies the exact same SMB-focused live chat and chatbot automation niche with a significantly higher volume of user feedback and consistent market presence.
Strong alternative for businesses seeking a modern, developer-friendly chat interface with a focus on clean UX.
An emerging player specifically targeting the e-commerce helpdesk niche with a focus on deep platform integrations.
Strategic outlook coming soon.
What fed this analysis
A direct competitor in the live chat space that emphasizes multi-channel communication beyond just web-based chat widgets.
Represents the enterprise-grade CRM alternative that bundles chat functionality into a much larger sales and marketing ecosystem.
Dominates the conversational commerce space by leveraging the massive existing user base of the standard WhatsApp platform.
The industry standard for high-volume customer support teams requiring complex ticket management and routing capabilities.
