Crisp IM
For b2B and B2C companies seeking to consolidate customer messaging and automate support workflows.
Known forCrisp
CrispFor b2B and B2C companies seeking to consolidate customer messaging and automate support workflows.
CrispCentralizing fragmented customer support channels into a single, AI-augmented inbox. Helping businesses streamline communication for B2B and B2C teams.
Target audience
Portfolio
Free 1Last updated
Crisp
v6.8.3
3mo ago
Primary focus
Business communication and AI-powered support tools
Scale
indie
Target audience
B2B and B2C companies seeking to consolidate customer messaging and automate support workflows.
Released 1 update in the last 6 months, reflecting a maintenance-focused development cycle for their single-app portfolio.
1 app analysed
14-day trial conversion funnel drives paid-tier adoption
0
Positive apps
1
Neutral / mixed
0
Negative apps
55/100
Avg sentiment score
Freshdesk is the most direct competitor, matching Crisp's multi-channel helpdesk focus with a significantly higher release velocity of 18 updates in six months.
Tidio is rapidly gaining traction by combining live chat with automated marketing and sales bots.
Strategic outlook coming soon.
What fed this analysis
Help Scout shares the same 'shared inbox' philosophy as Crisp, focusing on human-centric, email-like support experiences.
Despite a lower rating, Zendesk remains a primary market benchmark for helpdesk functionality and multi-channel support.
Zoho Desk provides a mature, feature-rich helpdesk environment that directly competes for the same SMB customer base.
HubSpot's CRM-integrated helpdesk is a major threat for businesses looking to consolidate their sales and support stacks.
Salesforce serves as the ultimate enterprise alternative for teams that require extreme customization and data depth.
While a communication tool, Slack is increasingly used for internal support triage, encroaching on Crisp's territory.
