| Core Identity |
| Developer | Grupo DPSP SA | Raia Drogasil SA. | CVS Pharmacy | CVS Pharmacy | Walgreen Co. | MyNetDiary Inc. | HealthWave Inc. | Vision Wizard | Fitbod Inc. |
| Category | Health & Fitness | Health & Fitness | Health & Fitness | Medical | Shopping | Health & Fitness | Health & Fitness | Health & Fitness | Health & Fitness |
| Platform | Android, iOS | iOS, Android | iOS, Android | Android, iOS | Android, iOS | iOS, Android | iOS, Android | iOS, Android | iOS |
| Store Metrics |
| Rating | 4.8 / 5 | 4.8 / 5 | 4.7 / 5 | 4.7 / 5 | 4.8 / 5 | 4.8 / 5 | 4.9 / 5 | 4.6 / 5 | 4.8 / 5 |
| Ratings Count | 1,444 | 3,052 | 108,760 | 1,577,829 | 6,931,423 | 146,559 | 100,500 | 7,012 | 267,881 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | May 8, 2019 | Jan 18, 2018 | Dec 28, 2023 | Oct 6, 2010 | Oct 27, 2009 | Feb 3, 2019 | Apr 20, 2023 | Nov 13, 2024 | Sep 26, 2015 |
| Last Updated | May 14, 2026 | May 5, 2026 | Apr 15, 2026 | Apr 9, 2026 | May 4, 2026 | Apr 15, 2026 | Apr 7, 2026 | Mar 16, 2026 | Apr 13, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | negative | - | mixed | mixed | - | - | mixed | - |
| Score | 15/100 | 25/100 | - | 48/100 | 45/100 | - | - | 45/100 | - |
| Praises | - The core application interface provides a functional and efficient experience for routine pharmacy shopping needs
| - Efficient delivery speed and competitive pricing provide value for frequent pharmacy shoppers
| - | - Pharmacy Staff & Service
- Refill Convenience
| - Pharmacy staff provide professional and knowledgeable care that builds long-term patient trust and loyalty
| - | - | - Users find the heart rate monitoring and health tracking features helpful for daily wellness management
| - |
| Complaints | - Critical failures in the order cancellation and customer support channels prevent resolution of transaction issues
- Persistent technical bugs during the checkout process prevent users from finalizing purchases or applying discounts
| - Frequent application crashes and login failures prevent users from completing essential purchases
| - | - Login & Authentication Friction
- Navigation & UI Clutter
| - Inaccurate prescription status notifications cause unnecessary trips and frustration for patients expecting ready medication
| - | - | - Finger-based heart rate scanning fails to register accurately on newer hardware models post-update
- Aggressive subscription paywalls prevent access to core features advertised in promotional materials
| - |
| Requests | - Integration of third party login providers to simplify the authentication and account recovery process
| - Unified account synchronization between the web platform and mobile application
| - | - | - Household account management features would allow primary caregivers to oversee the health needs of their entire family
| - | - | - | - |
| Strategic Intel |
| Strengths | - PBM integration locks users into the pharmacy network via CPF-linked discounts
- Digital prescription submission reduces physical store friction
| - 90-minute delivery creates a convenience-based switching cost
- Univers PBM program secures high-volume, recurring prescription revenue
| - Benefit Network Integration consolidates fragmented insurance plan benefits into a single interface, creating a B2B distribution barrier.
- Real-time balance tracking reduces member support overhead by providing immediate, self-service utility.
| - Deep clinical integration (MinuteClinic, Aetna, Caremark)
- Unified loyalty and Rx pickup (ExtraCare single scan)
- Massive scale with 2M+ ratings
| - 24/7 pharmacy chat builds long-term patient trust
- Same-day photo services drive high-margin retail foot traffic
- myWalgreens rewards increase switching costs
| - | - | - Camera-based pulse detection lowers entry friction for casual users
- HRV-based heart scoring provides a daily retention hook
- Wearable integration centralizes user health data
| - |
| Weaknesses | - Checkout failures prevent purchase finalization
- Unresponsive support channels drive user churn
- Authentication errors block account management
| - Persistent login failures and white-screen errors during checkout
- Aggressive location prompts drive user churn
- Inconsistent pricing between digital and physical storefronts
| - CVS-centric retail model limits user flexibility compared to platform-agnostic competitors.
- Lack of broader health record integration forces users to switch apps for medical or prescription management.
| - Severe authentication friction (broken 2FA/login)
- UI clutter prioritizing ads over medical utility
- Poor iPad optimization and stability
| - Prescription status notifications frequently inaccurate
- Checkout and payment processing errors block revenue
- Persistent technical instability hinders account management
| - | - | - High-frequency sensor failure on flagship hardware
- Aggressive paywalls trigger negative user sentiment
- Misleading marketing regarding blood sugar tracking
| - |
| Pricing | free | free | free | free | free | freemium | free | freemium | freemium |
| Momentum | Active | Active | Intense | Maintenance | Active | Intense | Intense | Intense | Intense |
| Update Cadence | 5 versions, ~14d avg | 5 versions, ~12d avg | 5 versions | 3 versions, ~14d avg | 5 versions, ~12d avg | 5 versions | 5 versions | 5 versions | 5 versions |
