| Core Identity |
| Developer | Raia Drogasil SA. | Grupo DPSP SA | Panvel | AMZN Mobile LLC | iFood | Walgreen Co. | CVS Pharmacy | EMPRESARIOS DETALLISTAS DE MEXICO, S.A. DE C.V. |
| Category | Health & Fitness | Health & Fitness | Health & Fitness | Shopping | Food & Drink | Shopping | Medical | Food & Drink |
| Platform | Android, iOS | iOS, Android | iOS, Android | Android, iOS | Android, iOS | Android, iOS | Android, iOS | Android, iOS |
| Store Metrics |
| Rating | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.7 / 5 | 4.9 / 5 |
| Ratings Count | 3,052 | 1,444 | 552 | 8,376,403 | 71,910 | 6,931,423 | 1,577,829 | 2,121 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Jan 18, 2018 | May 8, 2019 | Nov 5, 2015 | Dec 3, 2008 | Dec 2, 2011 | Oct 27, 2009 | Oct 6, 2010 | Jan 20, 2016 |
| Last Updated | May 5, 2026 | May 14, 2026 | May 6, 2026 | May 4, 2026 | May 4, 2026 | May 4, 2026 | Apr 9, 2026 | Apr 27, 2026 |
| Sentiment & Reviews |
| Sentiment | negative | terrible | - | negative | negative | mixed | mixed | negative |
| Score | 25/100 | 15/100 | - | 25/100 | 25/100 | 45/100 | 48/100 | 25/100 |
| Praises | - Efficient delivery speed and competitive pricing provide value for frequent pharmacy shoppers
| - The core application interface provides a functional and efficient experience for routine pharmacy shopping needs
| - | - Broad product selection and competitive pricing keep users returning for essential household goods
- Reliable delivery notifications provide visibility for shoppers expecting essential household items
| - Frequent promotional offers and discounts provide tangible savings for regular grocery and meal orders
- Reliable delivery service for local restaurant and market items remains a primary utility
| - Pharmacy staff provide professional and knowledgeable care that builds long-term patient trust and loyalty
| - Pharmacy Staff & Service
- Refill Convenience
| - Fast delivery service and cold beverage temperatures drive high satisfaction for frequent users
|
| Complaints | - Frequent application crashes and login failures prevent users from completing essential purchases
| - Critical failures in the order cancellation and customer support channels prevent resolution of transaction issues
- Persistent technical bugs during the checkout process prevent users from finalizing purchases or applying discounts
| - | - Forced integration of voice assistant buttons in the navigation footer disrupts the shopping flow
- Inaccurate delivery estimates and frequent delays erode the value of the membership subscription
| - Inaccessible customer support channels prevent resolution of incorrect orders or missing refund requests
- Aggressive promotional popups and gambling advertisements degrade the visual experience and navigation flow
- Restrictive order cancellation policies prevent users from correcting mistakes or addressing delivery delays
| - Inaccurate prescription status notifications cause unnecessary trips and frustration for patients expecting ready medication
| - Login & Authentication Friction
- Navigation & UI Clutter
| - Frequent order cancellations without explanation erode trust and cause significant user frustration
|
| Requests | - Unified account synchronization between the web platform and mobile application
| - Integration of third party login providers to simplify the authentication and account recovery process
| - | - System-wide dark mode toggle requested to reduce eye strain during late-night shopping sessions
| - Improved support for international payment methods and currency handling for cross-border gifting
| - Household account management features would allow primary caregivers to oversee the health needs of their entire family
| - | - Implementation of alphanumeric codes for bottle scanning to replace unreliable image recognition
|
| Strategic Intel |
| Strengths | - 90-minute delivery creates a convenience-based switching cost
- Univers PBM program secures high-volume, recurring prescription revenue
| - PBM integration locks users into the pharmacy network via CPF-linked discounts
- Digital prescription submission reduces physical store friction
| - | - Prime delivery infrastructure functions as a high-barrier logistics moat
- Biometric authentication reduces checkout friction across the entire user base
- Visual search reduces the path-to-purchase for physical-world discovery
| - Hyper-local merchant density sustains high order frequency
- B2B corporate voucher integration locks in recurring transaction volume
| - 24/7 pharmacy chat builds long-term patient trust
- Same-day photo services drive high-margin retail foot traffic
- myWalgreens rewards increase switching costs
| - Deep clinical integration (MinuteClinic, Aetna, Caremark)
- Unified loyalty and Rx pickup (ExtraCare single scan)
- Massive scale with 2M+ ratings
| - Asset-light partner distribution network enables rapid geographic scaling
- Specialized thermal packaging reinforces the cold-delivery value proposition
|
| Weaknesses | - Persistent login failures and white-screen errors during checkout
- Aggressive location prompts drive user churn
- Inconsistent pricing between digital and physical storefronts
| - Checkout failures prevent purchase finalization
- Unresponsive support channels drive user churn
- Authentication errors block account management
| - | - Automated support loops drive churn among long-term members
- Forced navigation UI changes trigger high-frequency accidental clicks
- Delivery estimate inaccuracies erode the value proposition of Prime shipping
| - Inaccessible human support for order disputes
- Restrictive self-service cancellation policies
- High frequency of intrusive gambling advertisements
| - Prescription status notifications frequently inaccurate
- Checkout and payment processing errors block revenue
- Persistent technical instability hinders account management
| - Severe authentication friction (broken 2FA/login)
- UI clutter prioritizing ads over medical utility
- Poor iPad optimization and stability
| - 0.08★ rating gap between iOS and Android platforms
- High frequency of unexplained order cancellations
- Technical login regressions post-update
|
| Pricing | free | free | free | free | free | free | free | free |
| Momentum | Active | Active | - | Active | Active | Active | Maintenance | Active |
| Update Cadence | 5 versions, ~12d avg | 5 versions, ~14d avg | - | 5 versions, 5 majors/6mo, ~9d avg | 5 versions, 2 majors/6mo, ~7d avg | 5 versions, ~12d avg | 3 versions, ~14d avg | 5 versions, 2 majors/6mo, ~21d avg |
