| Core Identity |
| Developer | The Kroger Co. | Publix Super Markets, Inc. | Family Dollar | Dolgencorp, LLC | BJ's Wholesale Club | Walgreen Co. | Dick's Sporting Goods | Michaels Stores, Inc. | Ace Hardware Corporation | OurGroceries, Inc. |
| Category | Shopping | Shopping | Shopping | Shopping | Shopping | Shopping | Shopping | Shopping | Shopping | Shopping |
| Platform | iOS | Android, iOS | iOS, Android | iOS, Android | iOS | Android, iOS | iOS | iOS, Android | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.2 / 5 | 4.9 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 |
| Ratings Count | 2,394 | 503,590 | 655,567 | 1,026,280 | 940,103 | 6,931,423 | 265,035 | 270,847 | 385,908 | 82,026 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Dec 19, 2012 | Sep 26, 2012 | Jun 5, 2017 | Sep 20, 2012 | Oct 21, 2017 | Oct 27, 2009 | Sep 13, 2012 | Jul 1, 2011 | Feb 17, 2020 | Aug 14, 2009 |
| Last Updated | Apr 14, 2026 | May 18, 2026 | Apr 23, 2026 | Apr 2, 2026 | Apr 3, 2026 | May 4, 2026 | Mar 30, 2026 | Apr 8, 2026 | Apr 7, 2026 | Apr 7, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | positive | negative | negative | mixed | mixed | - | - | negative | positive |
| Score | 15/100 | 75/100 | 25/100 | 25/100 | 65/100 | 45/100 | - | - | 35/100 | 85/100 |
| Praises | - | - Weekly BOGO sales and digital coupons provide significant value for budget-conscious shoppers
| - Value proposition of discounted products and food items remains a primary draw for frequent shoppers
| - Digital coupon clipping provides significant savings on household essentials and laundry products
| - Express checkout and order ahead features significantly reduce time spent during in-store shopping trips
| - Pharmacy staff provide professional and knowledgeable care that builds long-term patient trust and loyalty
| - | - | - Helpful and knowledgeable store staff provide a positive in-person shopping experience for local customers
| - Real-time list synchronization across household devices enables efficient coordination for multiple shoppers
|
| Complaints | - Persistent authentication failures prevent users from accessing account features and digital coupons
- Inaccurate store location detection forces users to view incorrect inventory and pricing data
- Fragmented checkout experience redirects users to external browsers and clears active shopping carts
| - Persistent technical instability prevents users from opening notifications or loading the app interface
| - Coupon clipping functionality fails to load or register, preventing users from accessing advertised store discounts
| - Persistent login failures and account lockouts prevent users from accessing digital coupons
| - Authentication loops and persistent login errors prevent users from accessing coupons or completing checkout flows
| - Inaccurate prescription status notifications cause unnecessary trips and frustration for patients expecting ready medication
| - | - | - Persistent application launch failures and loading screen freezes prevent users from accessing core features
| - Recent UI changes moved the add-item input to the bottom, causing navigation friction for power users
|
| Requests | - Reliable in-store digital coupon redemption that does not require constant app authentication
| - Integration of in-app payment options to speed up the checkout process
| - Automatic application of digital discounts at the register to bypass unreliable coupon clipping mechanics
| - Support for older mobile operating systems to maintain access for budget-conscious shoppers
| - Continuous in-app scanning capability for self-checkout to match the functionality of competing wholesale clubs
| - Household account management features would allow primary caregivers to oversee the health needs of their entire family
| - | - | - Improved stability and performance to prevent frequent app crashes and long loading times
| - Granular list sharing permissions would allow users to manage private and shared lists separately
|
| Strategic Intel |
| Strengths | - Fuel points tracking creates high switching costs for price-sensitive grocery shoppers
- Kroger Pay integration accelerates in-store transaction speed and data capture
| - Club Publix loyalty program drives high-frequency store visits
- Deli-ordering workflow locks in high-margin prepared food sales
- Aisle-mapped shopping lists reduce in-store friction
| - Physical store footprint drives high-frequency retail traffic
- Coupon-clipping utility creates a direct retention loop
| - myDG Wallet centralization creates switching costs through user-specific coupon history
- Cart Calculator reduces checkout friction for budget-sensitive shoppers
| - Location-aware In-Club Mode increases physical shopping engagement
- ExpressPay reduces checkout friction for high-volume shoppers
| - 24/7 pharmacy chat builds long-term patient trust
- Same-day photo services drive high-margin retail foot traffic
- myWalgreens rewards increase switching costs
| - | - | - Loyalty-tier visibility drives repeat visits
- Visual search reduces path-to-purchase friction
- Digital maintenance records create high switching costs
| - Real-time sync creates household network effects
- Recipe-to-list workflow increases user switching costs
- Cross-platform support ensures consistent household accessibility
|
| Weaknesses | - Persistent authentication failures prevent access to digital coupons
- Fragmented checkout flow causes cart loss and session resets
- Inaccurate store location detection displays incorrect inventory data
| - Persistent loading loops and notification failures post-update
- Lack of full price visibility for non-sale items
- Inventory data synchronization gaps
| - Persistent app freezing during coupon navigation
- Authentication failures blocking account access
| - 0.12★ Android-iOS rating gap indicates platform-specific technical debt
- Forced OS-update requirements alienate users on older hardware
| - Persistent authentication loops block core coupon access
- Manual coupon clipping creates unnecessary friction
- Post-update cart loss erodes user trust
| - Prescription status notifications frequently inaccurate
- Checkout and payment processing errors block revenue
- Persistent technical instability hinders account management
| - | - | - Persistent app launch freezes
- Inaccurate local inventory data
- Broken search and navigation tools
| - Input bar placement causes navigation friction
- Low visual contrast impacts accessibility
- Voice assistant reliability issues in latest release
|
| Pricing | free | free | free | free | free | free | free | free | free | freemium |
| Momentum | Intense | Maintenance | Active | Maintenance | Intense | Active | Intense | Intense | Maintenance | Maintenance |
| Update Cadence | 5 versions | 5 versions, ~16d avg | 5 versions, ~7d avg | 5 versions, ~16d avg | 5 versions, ~6d avg | 5 versions, ~12d avg | 5 versions | 5 versions | 5 versions, ~10d avg | 3 versions, 1 majors/6mo, ~45d avg |
