| Core Identity |
| Developer | Google LLC | Microsoft Corporation | Dashlane | Authy Inc. | Duo Security LLC | Callpod Inc. | Bitwarden Inc | Proton AG |
| Category | Utilities | Productivity | Productivity | Utilities | Business | Productivity | Productivity | Productivity |
| Platform | iOS | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS |
| Store Metrics |
| Rating | 2.5 / 5 | 4.7 / 5 | 4.8 / 5 | 4.7 / 5 | 4.9 / 5 | 4.9 / 5 | 3.5 / 5 | 4.8 / 5 |
| Ratings Count | 598 | 641,284 | 102,691 | 52,163 | 2,057,525 | 224,812 | 92 | 5,706 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Jan 11, 2017 | May 30, 2015 | May 21, 2012 | Feb 3, 2012 | Mar 8, 2011 | Feb 12, 2019 | May 1, 2024 | Jun 27, 2023 |
| Last Updated | Jul 31, 2025 | May 4, 2026 | May 4, 2026 | Apr 15, 2026 | Apr 7, 2026 | Mar 31, 2026 | Apr 16, 2026 | Apr 13, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | mixed | positive | - | negative | negative | - | - |
| Score | 15/100 | 45/100 | 75/100 | - | 40/100 | 35/100 | - | - |
| Praises | - Basic functionality meets user expectations when the application successfully launches on the device
| - Efficient and reliable multi-factor authentication process provides a secure one-stop shop for all accounts
- Visual number matching interface removes the cognitive load of manually typing complex authentication codes
| - Cross-platform password synchronization provides a reliable and secure digital life management experience for long-term users
| - | - Simplicity and Ease of Use
| - Cross-device synchronization provides a reliable way to manage credentials across multiple platforms
| - | - |
| Complaints | - Immediate application crashes upon launch prevent access to critical account authentication and security services
| - Circular authentication loops occur when the app requires itself to verify a new device login
- Account data fails to migrate when users transition to new mobile hardware devices
| - Recent account access and subscription verification errors following updates prevent users from logging into their vaults
| - | - Update and Installation Failures
- Account Lockouts and Migration Issues
| - Aggressive subscription pricing and sudden cost increases alienate long-term loyal users
| - | - |
| Requests | - | - Manual recovery options like text-based codes are requested to break the device-locked authentication loop
| - Human-led support access for billing and account recovery issues when automated systems fail
| - | - | - Transparent communication regarding subscription changes and price adjustments for legacy users
| - | - |
| Strategic Intel |
| Strengths | - Centralized identity provider status across the Google product suite
- FIDO-standard passkey integration
| - System-level integration with Microsoft Entra and 365 services
- Passwordless biometric hardware verification for secure sign-ins
- Centralized management of personal and organizational accounts
| - Zero-knowledge architecture establishes high switching costs
- Omnix platform secures enterprise-grade B2B distribution
- Proactive security alerts drive ongoing retention
| - | - Massive install base with 2M+ ratings
- Verified Push prevents MFA fatigue attacks
- Native Wear OS and Apple Watch support
| - Zero-knowledge vault architecture establishes high switching costs
- SOC-2 and FedRAMP certifications secure enterprise-grade contracts
- KeeperDNA increases daily authentication reliance
| - | - |
| Weaknesses | - High-frequency launch crashes on the latest system software
- 2.5-star rating reflects deep user frustration
| - Circular authentication loops on new devices
- No clear account data migration path for hardware upgrades
- Reliance on the app for its own authorization
| - Post-update login failures erode trust
- Reliance on automated support bots frustrates users
- Subscription pricing lacks a competitive free tier
| - | - Broken Android update cycle (high-frequency complaint)
- High-friction device migration/recovery process
- Notification latency on cellular data
| - Premium tier pricing above category median
- 0.7★ Android-iOS rating gap
- Restrictive free-tier editing limits
| - | - |
| Pricing | free | free | subscription | free | free | freemium | free | free |
| Momentum | Zombie | Active | Active | Intense | Maintenance | Maintenance | Intense | Intense |
| Update Cadence | 5 versions, ~210d avg | 5 versions, ~12d avg | 5 versions, ~5d avg | 5 versions | 5 versions, ~11d avg | 3 versions, 2 majors/6mo, ~30d avg | 5 versions | 5 versions |
