IBM Control Desk is a mobile extension of the IBM Control Desk platform designed to facilitate remote IT service management. It enables agents and managers to maintain ticket workflows and allows business users to access self-service support capabilities while away from their workstations.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Service desk agents, field technicians, managers, and business users utilizing IBM Control Desk version 7.6.0.4 or higher.
What does it look like?
Key features
Allows agents to view, edit, comment on, and update the status or ownership of tickets.
Enables managers to review, approve, or reject service requests directly from the mobile interface.
Provides business users the ability to search for solutions, create new service requests, and monitor existing request statuses.
How much does it cost?
Velocity
Dormant developmentShow more...
5 versions in history. Development pace: zombie.
Who built it?
IBM
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IBM Maximo Visual InspectionUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for IBM Control Desk
How's the Business market?
The rivals identified
The Analyst's Read
Key takeaways for IBM Control Desk
Where is it heading?
Bottom line
This app serves as a mobile companion for IBM Control Desk users to manage tickets and service requests remotely.
Report last updated