LATAM: Flights, Hotels, Cars is a travel management app for airline passengers, providing booking, check-in, and ancillary service tools on iOS and Android.
The App DNA
What makes this app unique?
The platform removes the friction of managing multi-component trips by consolidating flight, hotel, and car rental bookings into a single loyalty-linked interface.
For Frequent travelers within the LATAM Airlines network seeking end-to-end trip management and loyalty-linked benefits.
What does it look like?
Key features
Virtual assistant for trip planning and management.
In-app purchase and activation of international connectivity.
Digital system for storing and managing flight refunds.
How much does it cost?
The app functions as a direct sales channel for airline tickets and ancillary services with no subscription model.
Velocity
Active developmentnew contentUX improvementsperformanceShow more...
The app maintains an active development pace, shipping two distinct versions within the observed window. The latest release focuses on feature expansion by integrating tours and attractions into the service ecosystem. Development remains stable with a mix of functional feature additions and ongoing performance optimizations. The team continues to iterate on the core travel experience through regular updates across both iOS and Android platforms.
Who built it?
LATAM Airlines Group S.A.
3 apps tracked · Travel & Local
LATAM Pass
LATAM: Flights, Hotels, CarsUser Sentiment
What do users think recently?
The recent review mood reads frustrated. Users appreciate booking and managing travel itineraries feels straightforward for users who successfully navigate the initial purchase flow and boarding pass access provides utility for travelers when the digital document generates without technical errors, but report payment processing failures during the final checkout stage prevent users from completing flight bookings successfully.
How are ratings & reviews evolving?
Weekly average review rating
What users say, by theme
- Booking and managing travel itineraries feels straightforward for users who successfully navigate the initial purchase flow
- Boarding pass access provides utility for travelers when the digital document generates without technical errors
- Payment processing failures during the final checkout stage prevent users from completing flight bookings successfully
60 of 100 recent reviews analyzed · high confidence · Frustrated overall
Read the full review analysisUnlock 2 more frustration themes and 1 user request, each backed by review evidence.
Access the full report for freeCompetition
Competitive landscape for LATAM: Flights, Hotels, Cars
How's the Travel & Local market?
LATAM: Flights, Hotels, Cars holds a top-10 Travel & Local chart position in five South American markets, including #3 in Chile and #9 in Brazil. The high chart velocity contrasts with a negative sentiment trend, indicating that discovery remains strong while post-install conversion is suffering from technical instability.
Read the market outlookThe rivals identified
By United Airlines
Both apps function as primary travel management hubs for airline passengers, competing for user retention through integrated loyalty programs and self-service booking workflows.
- LATAM offers integrated eSIM purchasing for international connectivity, while United focuses on inflight Starlink Wi-Fi.
- LATAM provides a dedicated virtual concierge for trip planning, whereas United relies on an automated AI chatbot.
- LATAM includes a native wallet for faster refunds, while United uses CoBrowse to assist users during support interactions.
American AirlinesContender
Frontier AirlinesContender
Japan AirlinesContender
SunExpress AirlinesContender
Vueling - Cheap FlightsContender
Aegean AirlinesContender
Jet2 - Holidays & FlightsContenderUnlock the head-to-head verdict: where this rival wins, and where it loses.
Access the full report for freeThe Analyst's Read
Key takeaways for LATAM: Flights, Hotels, Cars
Where is it heading?
The travel-management market is consolidating around platforms that guarantee transaction reliability, and LATAM: Flights, Hotels, Cars is currently failing that threshold. Unless the latest release cycle pivots from service discovery to technical debt remediation, the app will continue to lose share to aggregators that offer a more stable booking experience.
- Recurring payment failures during checkout prevent ticket purchases, directly eroding revenue and driving high-value users to competitors.
- Technical instability and app crashes prevent access to essential flight management features, compounding the negative sentiment trend.
The SWOT
- Loyalty program integration compounds switching costs for frequent flyers
- Integrated eSIM marketplace expands ancillary revenue per booking
- Automating loyalty voucher application to reduce support overhead
- Expanding virtual concierge to additional regional markets
Next best moves
Audit payment gateway integration because checkout failures are the #1 churn driver → reduce booking abandonment
+ 1 more prioritized moveThe counter-intuitive read
The app's aggressive expansion into tours and eSIMs is a distraction…
Read the full takeFeature gaps
Offline boarding pass access (available in Vueling but missing here) +1
Since the last report: The app expanded its service discovery to include tours and activities, but this feature growth is currently undermined by critical payment processing failures and inaccurate gate data that drive user churn.
Bottom line
Stabilizing the core booking flow is the only way to protect the loyalty-driven retention loop. If the payment and gate-data failures persist, the app's utility as a travel hub will be eclipsed by more reliable third-party aggregators.
Unlock 2 critical frictions, 2 market threats, 1 more prioritized move and the analyst’s take.
Access the full report for freeSources
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