| Core Identity |
| Developer | GoTo Group, Inc. | TeamViewer Germany GmbH | Splashtop Inc. | Zoho Corporation | Bomgar Corporation |
| Category | Utilities | Productivity | Business | Business | Utilities |
| Platform | Android, iOS | iOS, Android | iOS, Android | iOS, Android | iOS |
| Store Metrics |
| Rating | 4.5 / 5 | 4.7 / 5 | 3.1 / 5 | 4.7 / 5 | 3.1 / 5 |
| Ratings Count | 3,663 | 43,364 | 65 | 893 | 54 |
| Price | Free | Free | Free | Free | Free |
| Release Date | Jun 27, 2013 | Oct 2, 2013 | May 23, 2017 | Dec 16, 2012 | Jan 10, 2012 |
| Last Updated | Mar 19, 2026 | Apr 28, 2026 | Apr 22, 2026 | Apr 21, 2026 | Apr 30, 2026 |
| Sentiment & Reviews |
| Sentiment | excellent | negative | - | mixed | - |
| Score | 90/100 | 25/100 | - | 45/100 | - |
| Praises | - Highly skilled technical support agents provide patient and effective assistance for complex device issues
- Real time screen sharing capabilities allow technicians to resolve device problems with high efficiency
| - Long-term utility of remote desktop access remains a core value for legacy power users
| - | - Unattended remote access functionality provides high utility for managing multiple computers from mobile devices
- Cost-effective pricing structure makes this a viable alternative to legacy remote support software
| - |
| Complaints | - Potential security risks arise from interactions with individuals posing as support staff to solicit information
| - Persistent authentication loops force users to sign in repeatedly during a single session
| - | - Connection instability and session lag hinder critical operations during remote support tasks
- Authentication and login failures prevent users from accessing the platform entirely
| - |
| Requests | - | - Reasonable pricing tiers for single-user non-commercial remote access needs
| - | - Google authentication support requested to align with standard corporate login workflows
| - |
| Strategic Intel |
| Strengths | - Enterprise-grade fleet management via remote profile pushing
- Accessibility-service integration enables full remote control on Android
- Technician-led PIN workflow minimizes unauthorized access risks
| - Unattended access for servers functions as a B2B distribution barrier into enterprise IT contracts
- Assist AR 3D-marker capability justifies premium enterprise pricing tiers
- Cross-platform protocol stack maintains high compatibility across diverse hardware environments
| - | - Zoho CRM integration creates workflow automation for existing business users
- Unattended access feature functions as a primary retention anchor for MSPs
| - FIPS 140-2 Level 1 validation secures B2B distribution into healthcare and federal sectors
- Vaulted credential management creates high switching costs for enterprise IT departments
|
| Weaknesses | - 0.18★ Android-iOS rating gap
- No self-service remote access
- High-friction PIN entry requirement
| - Subscription-only model at $24.90 entry point exceeds category median for personal users
- Authentication loops in the latest update disrupt session persistence
- False-positive commercial-use detection triggers high churn among non-business users
| - | - 0.89★ Android-iOS rating gap indicates poor Android stability
- Authentication failures prevent access for new users
- Session lag hinders critical support tasks
| - 3.13 rating indicates significant usability friction
- No native conferencing or status automation compared to mobile-first communication suites
- Enterprise-only licensing model restricts organic user growth
|
| Pricing | free | freemium | free | freemium | paid |
| Momentum | Active | Steady | Intense | Active | Maintenance |
| Update Cadence | 5 versions | 5 versions, 1 majors/6mo, ~15d avg | 5 versions | 5 versions, 4 majors/6mo, ~5d avg | 1 versions |
