| Core Identity |
| Developer | Samsung Electronics Co., Ltd. | Brother Industries, LTD. | Immedia Semiconductor | TP-Link Systems Inc. | UVNV, Inc. | AT&T Services, Inc. | Ookla | toggle apps |
| Category | Utilities | Utilities | Utilities | Utilities | Utilities | Utilities | Utilities | Utilities |
| Platform | Android, iOS | iOS, Android | iOS, Android | Android, iOS | Android, iOS | Android, iOS | iOS, Android | Android, iOS |
| Store Metrics |
| Rating | 1.7 / 5 | 4.6 / 5 | 4.7 / 5 | 4.8 / 5 | 4.7 / 5 | 4.8 / 5 | 4.5 / 5 | 4.8 / 5 |
| Ratings Count | 101 | 62,849 | 454,878 | 136,320 | 236,291 | 114,023 | 27,674 | 70,961 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Apr 2, 2012 | Mar 30, 2021 | Nov 20, 2015 | May 17, 2013 | Nov 15, 2017 | May 1, 2009 | Jan 4, 2009 | Jun 7, 2023 |
| Last Updated | Sep 1, 2015 | Apr 28, 2026 | Mar 30, 2026 | Apr 16, 2026 | Apr 16, 2026 | May 19, 2026 | Apr 28, 2026 | May 19, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | negative | negative | excellent | - | negative | mixed | mixed |
| Score | 15/100 | 35/100 | 28/100 | 85/100 | - | 25/100 | 35/100 | 45/100 |
| Praises | - Long-term professional utility for retail staff managing daily work tasks
| - Core printing and scanning functionality provides utility when the connection remains stable for users
| | - Simplified setup process allows users to configure range extenders and routers without technical manuals
| - | - Simplified bill payment and account management features provide convenience for long-term users
| - Consistent and reliable network speed measurement utility for daily connectivity monitoring
| - Universal remote functionality provides a reliable alternative when physical controllers are misplaced or broken
- Connection stability improvements following the latest update reduce the need for frequent manual re-pairing
|
| Complaints | - Frequent application crashes and connectivity failures prevent essential daily work tasks
| - Persistent wireless connectivity failures prevent the app from identifying printers on the local network
| - Slow Performance and Buffering
- Subscription and Paywall Frustrations
| - Connectivity failures and device disappearance issues require frequent manual intervention to restore network visibility
| - | - Post-update interface changes hide essential account access and billing functionality behind advertisements
| - Aggressive ad placement and subscription prompts obscure test results and degrade user experience
| - Aggressive paywall implementation restricts essential remote features like volume control behind a monthly subscription
- Intrusive advertisement placement disrupts the user experience during critical navigation and search tasks
|
| Requests | - Regular maintenance and bug fixes to restore support for legacy hardware
| - In-app document management tools for scanning and rearranging pages before finalizing print jobs
| - | - Expanded device information and improved user interface clarity for monitoring network traffic
| - | - Restoration of the previous account dashboard layout to improve navigation and accessibility
| - Reintroduction of legacy throughput charts to support advanced network diagnostic workflows
| - |
| Strategic Intel |
| Strengths | - Internal tool for 550+ retail locations provides a captive, non-discretionary user base
| - Refresh EZ Print Subscription locks users into Brother Genuine supplies via automated replenishment
- Extended warranty rewards incentivize hardware registration and long-term app retention
| - Native Alexa ecosystem integration
- Market-leading battery life claims
- High category grossing rank (#2)
| - Visual placement assistant reduces hardware return rates
- Cloud-based remote management lowers support costs
- 24-language localization enables global B2B distribution
| - | - ActiveArmor security integration increases switching costs
- Andi AI assistant reduces support overhead
- Self-install tools lower activation costs
| - 55-billion-test global dataset creates a proprietary benchmark moat
- Downdetector integration provides unique real-time outage utility
- Global server network ensures high-accuracy connectivity data
| - Dual-mode connectivity (WiFi/IR) captures legacy and smart TV segments
- Cross-platform consistency reduces household friction
- Centralized app management functions as a daily-use navigation hub
|
| Weaknesses | - 1.72-star iOS rating reflects severe technical debt and persistent crash loops
| - Persistent wireless connectivity failures prevent printer discovery on local networks
- Mandatory account registration requirements alienate users seeking simple, frictionless printing access
- Post-update regressions causing print failures drive users toward third-party printing utilities
| - Significant video loading latency (buffering)
- Aggressive monetization of previously free features
- Text-only notifications lack visual context
| - Mandatory account registration creates onboarding friction
- Intermittent device discovery failures erode daily habit
- Parental control navigation loops block subscription conversion
| - | - Interface changes hide core billing access
- Frequent application crashes during navigation
- Reports of unauthorized third-party software installations
| - Aggressive interstitial ad-placement blocks test results
- 0.05★ rating gap between iOS and Android platforms
- Removal of legacy throughput charts limits advanced diagnostic utility
| - Basic volume controls locked behind subscription tier
- High-frequency subscription prompts disrupt core navigation
- Discovery failures for specific smart TV brands
|
| Pricing | free | freemium | subscription | freemium | subscription | free | freemium | freemium |
| Momentum | Maintenance | Maintenance | Maintenance | Active | Intense | Active | Active | Active |
| Update Cadence | 5 versions, ~1229d avg | 5 versions, 2 majors/6mo, ~12d avg | 4 versions, ~7d avg | 5 versions, ~7d avg | 5 versions | 5 versions, ~12d avg | 5 versions, 1 majors/6mo, ~12d avg | 5 versions, 1 majors/6mo, ~14d avg |
