| Core Identity |
| Developer | Viber Media SARL. | WhatsApp Inc. | Skype Communications S.a.r.l | Signal Messenger, LLC | Telegram FZ-LLC | Meta Platforms, Inc. | Discord Inc. | Beeper Inc. | Session Foundation |
| Category | Communication | Social Networking | - | Social Networking | Social Networking | Social Networking | Social Networking | - | Communication |
| Platform | Android, iOS | iOS, Android | - | iOS | iOS, Android | Android, iOS | iOS, Android | - | Android, iOS |
| Store Metrics |
| Rating | 4.6 / 5 | 4.7 / 5 | - | 4.7 / 5 | 4.0 / 5 | 4.7 / 5 | 4.7 / 5 | - | 4.2 / 5 |
| Ratings Count | 831,197 | 17,831,527 | - | 1,031,845 | 265,794 | 12,271,387 | 3,418,501 | - | 3,448 |
| Price | Free | Free | - | Free | Free | Free | Free | - | Free |
| Release Date | Dec 2, 2010 | May 4, 2009 | - | Jul 29, 2014 | Aug 14, 2013 | Aug 9, 2011 | May 21, 2015 | - | Feb 6, 2020 |
| Last Updated | May 6, 2026 | Apr 27, 2026 | - | Apr 29, 2026 | Apr 9, 2026 | May 5, 2026 | Apr 27, 2026 | - | Apr 9, 2026 |
| Sentiment & Reviews |
| Sentiment | mixed | mixed | - | positive | negative | mixed | negative | - | - |
| Score | 55/100 | 65/100 | - | 75/100 | 35/100 | 55/100 | 35/100 | - | - |
| Praises | - Clear and reliable voice call quality keeps users connected with family members globally
| - Global communication capabilities allow users to maintain long-distance connections with family and friends effortlessly
| - | - Privacy-focused messaging architecture provides a secure alternative to mainstream platforms for daily communication
| - Core messaging functionality provides a reliable and fast communication experience for daily users
| - Reliable voice and video call quality enables consistent long-distance communication for families and friends
| - Community-driven social interaction provides a reliable space for connecting with friends and hobbyists
| - | - |
| Complaints | - Account activation failures prevent new or returning users from accessing their profiles
| - Account restriction and banning mechanisms trigger frustration due to lack of transparent reasoning
| - | - Technical instability during device linking prevents users from accessing accounts on secondary hardware
| - Post-update notification failures prevent users from receiving timely alerts in the background
| - Persistent technical glitches and stability issues disrupt core messaging and media viewing experiences post-update
| - Frequent application crashes and freezing behavior post-update disrupt core communication and voice chat functionality
| - | - |
| Requests | - Improved security features to block and report spam from unknown numbers
| - Screen sharing with real-time annotation requested to improve remote technical support workflows
| - | - Advanced group management features would allow for better community organization and moderation
| - Granular control over notification settings and channel recommendations to reduce digital distraction
| - Native application support for wearable devices to enable message initiation from the wrist
| - Simplified account recovery and login processes to reduce reliance on phone number verification
| - | - |
| Strategic Intel |
| Strengths | - Default end-to-end encryption builds high user trust
- Viber Out utility provides a unique revenue stream
| - Default-on end-to-end encryption creates high switching costs
- Massive global network effect sustains daily active usage
| - | - Open-source protocol establishes category authority as a privacy-first utility
- Minimalist interface reduces cognitive load during daily use
- Editors' Choice badge across five markets sustains organic install velocity
| - Cloud-based multi-device sync architecture
- 200,000-member group capacity
- Open API for bot development
| - Meta social graph integration drives high-frequency user retention
- Voice and video call reliability sustains international communication utility
| - Persistent server-based community structure drives high switching costs
- Real-time presence triggers increase DAU/MAU ratio
| - | - |
| Weaknesses | - Account activation failures block new-user onboarding
- Intrusive ad-redirects during calls drive negative sentiment
- Sluggish media loading times impact daily retention
| - Unexplained account bans trigger high user frustration
- Lack of independent multi-device architecture trails Telegram
| - | - Device-linking instability creates high-friction onboarding for multi-device users
- 1,000-member group limit lacks automated moderation tools
- No native CarPlay or Siri integration for hands-free use
| - Notification delivery failures in the latest release
- Unclear monetization prompts during authentication
- Accessibility regressions for screen reader users
| - Persistent stability regressions post-update disrupt core messaging
- Opaque account moderation policies trigger unexplained access restrictions
| - Frequent post-update crashes erode daily active habit
- Complex account verification creates high-friction entry barriers
- Premium tier pricing exceeds category median
| - | - |
| Pricing | freemium | free | - | free | freemium | free | freemium | - | free |
| Momentum | Active | Intense | - | Maintenance | Active | Active | Intense | - | - |
| Update Cadence | 4 versions, ~12d avg | 5 versions, ~5d avg | - | 1 versions | 5 versions, 1 majors/6mo, ~14d avg | 5 versions, ~11d avg | 5 versions, 1 majors/6mo, ~5d avg | - | - |
