Report updated Apr 18, 2026
Salesforce Field Service
For field service technicians and mobile workforces operating within organizations that utilize the Salesforce ecosystem for service management.
Salesforce Field Service is a challenged business app that is available. With a 4.4/5 rating from 23.7K reviews, it faces significant user friction. Users particularly appreciate general satisfaction, though app stability and crashes remains a common concern.
What is Salesforce Field Service?
Current Momentum
v260.2
Meet Salesforce Field Service 260 * View multiple related images in Data Capture forms. * Launch Data Capture forms directly from asset and custom object records. * Load complex Data Capture forms faster. * Complete Data Capture forms hands-free with Voice to Form. * View and update complex GIS map data, even offline. * Get real-time progress on the app's loading status. * Minor fixes and improvements.
Active Nemesis
ServiceMax Go
By ServiceMax
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
Loading...
What Are The Key Features?
Enables technicians to perform work, access data, and sync updates without requiring constant network connectivity.
Deeply integrates with Salesforce Flows, custom layouts, and deep-linking to extend functionality to specific business needs.
Facilitates communication between field workers and dispatchers via Chatter, including photo sharing and messaging.
How much does it cost?
- Requires Salesforce org with Field Service
- Requires specific Field Service Technician licenses
The app follows a B2B enterprise model where the software is free to download, but access is strictly gated behind paid Salesforce enterprise licensing and organizational provisioning.
Who Built It?
salesforce.com
Extending the Salesforce CRM ecosystem to mobile to enable real-time operations, security, and upskilling for enterprise teams.
Portfolio
13
Apps
What other apps does salesforce.com make?
Explore the full salesforce.com report
Portfolio breakdown, audience, momentum, and every app published by salesforce.com.
What do users think recently?
High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate general satisfaction, but report app stability and crashes and performance and slowness.
What Users Love
What Frustrates Users
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Salesforce Field Service?
How's The Business Market?
How does it evolve in the Business market?
Rank progression
2 active rankings tracked — 30-day window
The rivals identified
The outtake for Salesforce Field Service
Strengths to defend, gaps to attack
Core Strengths
- Deep integration with Salesforce ecosystem
- Robust offline-first functionality
- Extensive customization via Salesforce Flows
Critical Frictions
- Critical stability issues and frequent crashes
- Poor performance and high latency
- High friction in authentication processes
Growth Levers
- Improve UX to reduce churn
- Capitalize on demand for mobile-first trade tools
- Streamline workflows to increase technician productivity
Market Threats
- Aggressive UX improvements by Microsoft and Oracle
- Potential churn to specialized, smaller competitors
- Negative brand perception due to technical instability
Key Takeaways
Salesforce Field Service is a challenged business app that is available. With a 4.4/5 rating from 23.7K reviews, it faces significant user friction. Users particularly appreciate general satisfaction, though app stability and crashes remains a common concern.
Where Is It Heading?
Trend analysis
Available very soon