Report updated May 8, 2026
ServiceNow Agent
For service desk agents and field service professionals managing IT, HR, and customer service requests.
Overview · Full Intel report in progress
ServiceNow Agent is an established business app that is completely free. With a 4.6/5 rating from 2.2K reviews, it shows polarized user reception.
What is ServiceNow Agent?
Current Momentum
v21.3
No release notes available.
Competition
Rivals identification in progress
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
What makes this app unique?
What Does It Look Like?
Loading...
What Are The Key Features?
Allows agents to accept and update work tasks even when an internet connection is unavailable.
Leverages hardware features such as barcode scanning, navigation, and digital signature collection to simplify field tasks.
Provides out-of-the-box workflows for IT, Customer Service, HR, Security Ops, and IT Asset Management that are fully configurable.
Enables rapid processing of approvals through intuitive swipe gestures and quick actions.
How much does it cost?
Who Built It?
ServiceNow
Streamlining enterprise service management for IT, HR, and field operations. Providing mobile-first access to internal workflows.
Portfolio
8
Apps
What other apps does ServiceNow make?
Explore the full ServiceNow report
Portfolio breakdown, audience, momentum, and every app published by ServiceNow.
Analysis in progress, available soon
What do users think recently?
Analysis in progress, available soon
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
Analysis in progress, available soon
What is the competitive landscape for ServiceNow Agent?
How's The Business Market?
How does it evolve in the Business market?
Rank progression
15 active rankings tracked — 30-day window
Strategic analysis coming soon
SWOT, key takeaways & outlook
The outtake for ServiceNow Agent
Key Takeaways
This app serves as a mobile extension of the ServiceNow platform, prioritizing field-based efficiency through offline support and native hardware integration.
Where Is It Heading?
Trend analysis
Available very soon