ServiceNow Agent is a mobile-first platform designed to streamline service desk workflows for IT, HR, and field service teams. It enables agents to triage, update, and resolve requests remotely, utilizing native device capabilities like barcode scanning and signature collection. The app supports offline functionality, ensuring productivity remains consistent regardless of network connectivity.
Overview · Full Intel report in progress
The App DNA
What makes this app unique?
For Service desk agents and field service professionals managing IT, HR, and customer service requests.
What does it look like?
Key features
Allows agents to accept and update work tasks even when an internet connection is unavailable.
Leverages hardware features such as barcode scanning, navigation, and digital signature collection to simplify field tasks.
Provides out-of-the-box workflows for IT, Customer Service, HR, Security Ops, and IT Asset Management that are fully configurable.
Enables rapid processing of approvals through intuitive swipe gestures and quick actions.
How much does it cost?
Velocity
Who built it?
ServiceNow
8 apps tracked · Business
Now Mobile
ServiceNow Events
Now Mobile - Intune
ServiceNow Agent - Intune
Now Support
Now Mobile for BlackBerry
ServiceNow Agent - BlackBerryUser Sentiment
What do users think recently?
How are ratings & reviews evolving?
Not enough recent reviews to extract reliable themes yet.
Read the full review analysisCompetition
Competitive landscape for ServiceNow Agent
How's the Business market?
The rivals identified
The Analyst's Read
Key takeaways for ServiceNow Agent
Where is it heading?
Bottom line
This app serves as a mobile extension of the ServiceNow platform, prioritizing field-based efficiency through offline support and native hardware integration.
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