| Core Identity |
| Developer | TeamViewer Germany GmbH | Zoom Communications, Inc. | Cisco | GoTo Group, Inc. | Google | Microsoft Corporation | Splashtop Inc. | Discord Inc. | Slack Technologies, Inc. | Zoho Corporation |
| Category | Productivity | Business | Business | Business | Social Networking | Business | Business | Social Networking | Business | Business |
| Platform | Android, iOS | iOS, Android | Android, iOS | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | Android, iOS |
| Store Metrics |
| Rating | 4.2 / 5 | 4.7 / 5 | 4.6 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.7 / 5 | 4.7 / 5 | 4.1 / 5 | 4.5 / 5 |
| Ratings Count | 953 | 3,146,168 | 9,169 | 141,276 | 2,332,400 | 3,356,480 | 4,008 | 3,418,501 | 45,544 | 1,729 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Nov 10, 2016 | Aug 15, 2012 | Sep 13, 2014 | Sep 17, 2019 | Sep 2, 2016 | Nov 2, 2016 | Aug 27, 2010 | May 21, 2015 | Mar 20, 2013 | Oct 2, 2017 |
| Last Updated | Nov 4, 2024 | Apr 4, 2026 | Apr 10, 2026 | Apr 17, 2026 | Apr 27, 2026 | May 7, 2026 | Feb 11, 2026 | Apr 27, 2026 | Apr 29, 2026 | Apr 19, 2026 |
| Sentiment & Reviews |
| Sentiment | - | positive | positive | - | mixed | - | - | negative | mixed | positive |
| Score | - | 68/100 | 62/100 | - | 45/100 | - | - | 35/100 | 45/100 | 75/100 |
| Praises | - | - Educational & Professional Utility
- Audio and Video Clarity
| | - | - Video call functionality provides a reliable tool for remote learning and study sessions
| - | - | - Community-driven social interaction provides a reliable space for connecting with friends and hobbyists
| - Centralized workspace organization allows teams to manage multiple projects and company channels effectively in one place
| - High-quality audio and video clarity during meetings facilitate professional communication for remote teams
|
| Complaints | - | - Background Multitasking Issues
- Hardware Compatibility
| - Device Compatibility and Installation
| - | - Post-update instability causes frequent call drops and application crashes on mobile devices
| - | - | - Frequent application crashes and freezing behavior post-update disrupt core communication and voice chat functionality
| - Unreliable push notifications prevent users from receiving critical messages and meeting alerts on mobile devices
| - Technical performance issues including lag and connection errors disrupt meeting continuity post-update
|
| Requests | - | - | - | - | - Conference calling functionality needs restoration to support group communication with family members
| - | - | - Simplified account recovery and login processes to reduce reliance on phone number verification
| - Simplified channel management tools are needed to filter relevant content and hide unnecessary workspace clutter
| - Advanced meeting controls like virtual backgrounds and breakout rooms to match competitor capabilities
|
| Strategic Intel |
| Strengths | - AES 256-bit encryption satisfies HIPAA/GDPR compliance requirements
- Cross-platform remote access utility enables IT support workflows
- Augmented reality camera support guides industrial hardware repairs
| - AI Companion bundled at no extra cost
- Superior external collaboration UX (no tenant switching)
- High-quality AV performance on unstable networks
| - Superior hardware interoperability with Webex Room and Board devices
- Mature AI-driven audio intelligence for noise removal
- Unified management via Control Hub for deep IT analytics
| - | - Zero-install web experience lowers guest friction
- Deep G-Suite integration increases switching costs
| - Deep integration with Microsoft 365 creates high switching costs
- Enterprise-grade security compliance sustains large-scale adoption
- Global infrastructure supports massive user scalability
| - | - Persistent server-based community structure drives high switching costs
- Real-time presence triggers increase DAU/MAU ratio
| - Integration ecosystem embeds platform into existing enterprise tech stacks
- Slack Connect network effects force external partner adoption
- Intuitive interface reduces cognitive load compared to Microsoft Teams
| - Integrated suite value proposition drives high switching costs for existing Zoho customers
- Enterprise-grade security controls meet compliance standards
- Cost-effective pricing model undercuts primary competitors
|
| Weaknesses | - 0.39★ rating gap between iOS and Android platforms
- Lack of native integration with Microsoft 365 or Google Workspace
- Interface complexity compared to browser-first meeting tools
| - Critical background multitasking bugs on Android 16
- Document portability lags behind Microsoft Loop
- Hardware-specific camera and GIF issues
| - Critical Android compatibility issues on modern devices (e.g., S21)
- Friction in Play Store update processes
- Weaker ecosystem lock-in compared to Microsoft 365 bundling
| - | - Frequent post-update crashes on mobile devices
- Lack of granular email-based contact blocking
- Inability to uninstall system-integrated components
| - High-volume notification culture drives user fatigue
- Feature bloat increases complexity for non-desk workers
- 60-minute meeting limit on free tier restricts utility
| - | - Frequent post-update crashes erode daily active habit
- Complex account verification creates high-friction entry barriers
- Premium tier pricing exceeds category median
| - Unreliable mobile notifications causing critical message loss
- Persistent read-state synchronization bugs across platforms
- Cluttered UI navigation for high-volume channel users
| - Technical instability post-update disrupts meeting continuity
- Mobile app lacks parity with desktop scheduling and screen-sharing features
- Calendar sync issues complicate invitation workflows
|
| Pricing | freemium | freemium | freemium | freemium | freemium | freemium | freemium | freemium | freemium | freemium |
| Momentum | Zombie | Maintenance | Intense | Intense | Active | Active | Active | Intense | Active | Maintenance |
| Update Cadence | 5 versions | 5 versions, ~18d avg | 5 versions, 4 majors/6mo, ~9d avg | 5 versions | 5 versions, 1 majors/6mo, ~7d avg | 5 versions, 2 majors/6mo, ~7d avg | 5 versions | 5 versions, 1 majors/6mo, ~5d avg | 5 versions, ~5d avg | 5 versions, ~14d avg |
