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Zoho Assist - Remote Desktop vs its rivals

Side-by-side comparison against Zoho Assist - Remote Desktop's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

Zoho Assist - Remote Desktop
This App
TeamViewer Remote Control
Nemesis
Splashtop Personal
Contender
GoTo
Contender
Supremo Remote Desktop
Peer
LogMeIn Rescue Customer
Peer
Windows App Mobile
Peer
RustDesk Remote Desktop
New Kid
Core Identity
DeveloperZoho CorporationTeamViewer Germany GmbHSplashtop Inc.GoTo Group, Inc.Nanosystems S.r.l.GoTo Group, Inc.Microsoft CorporationPurslane Limited
CategoryBusinessProductivityBusinessBusinessProductivityUtilitiesBusinessUtilities
PlatformAndroid, iOSiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidAndroid, iOSiOS, AndroidiOS
Store Metrics
Rating4.7 / 54.7 / 54.7 / 54.8 / 53.3 / 54.5 / 54.1 / 54.1 / 5
Ratings Count89343,3644,008141,276123,6637,34261
PriceFreeFreeFreeFreeFreeFreeFreeFree
Release DateDec 16, 2012Oct 2, 2013Aug 27, 2010Sep 17, 2019May 30, 2017Jun 27, 2013Oct 18, 2013Aug 21, 2021
Last UpdatedApr 21, 2026Apr 28, 2026Feb 11, 2026Apr 17, 2026Oct 8, 2025Mar 19, 2026Apr 6, 2026Mar 10, 2026
Sentiment & Reviews
Sentimentmixednegative---excellentnegative-
Score45/10025/100---90/10032/100-
Praises
  • Unattended remote access functionality provides high utility for managing multiple computers from mobile devices
  • Cost-effective pricing structure makes this a viable alternative to legacy remote support software
  • Long-term utility of remote desktop access remains a core value for legacy power users
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  • Highly skilled technical support agents provide patient and effective assistance for complex device issues
  • Real time screen sharing capabilities allow technicians to resolve device problems with high efficiency
  • Remote Connectivity Performance
-
Complaints
  • Connection instability and session lag hinder critical operations during remote support tasks
  • Authentication and login failures prevent users from accessing the platform entirely
  • Persistent authentication loops force users to sign in repeatedly during a single session
---
  • Potential security risks arise from interactions with individuals posing as support staff to solicit information
  • Connection and Stability Issues
  • Keyboard and Input Bugs
-
Requests
  • Google authentication support requested to align with standard corporate login workflows
  • Reasonable pricing tiers for single-user non-commercial remote access needs
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Strategic Intel
Strengths
  • Zoho CRM integration creates workflow automation for existing business users
  • Unattended access feature functions as a primary retention anchor for MSPs
  • Unattended access for servers functions as a B2B distribution barrier into enterprise IT contracts
  • Assist AR 3D-marker capability justifies premium enterprise pricing tiers
  • Cross-platform protocol stack maintains high compatibility across diverse hardware environments
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  • Enterprise-grade fleet management via remote profile pushing
  • Accessibility-service integration enables full remote control on Android
  • Technician-led PIN workflow minimizes unauthorized access risks
  • Deep integration with Microsoft 365 and Azure ecosystem
  • Unified client for multiple virtualization services (Dev Box, W365, AVD)
  • Advanced hardware support including external monitors and peripheral redirection
-
Weaknesses
  • 0.89★ Android-iOS rating gap indicates poor Android stability
  • Authentication failures prevent access for new users
  • Session lag hinders critical support tasks
  • Subscription-only model at $24.90 entry point exceeds category median for personal users
  • Authentication loops in the latest update disrupt session persistence
  • False-positive commercial-use detection triggers high churn among non-business users
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  • 0.18★ Android-iOS rating gap
  • No self-service remote access
  • High-friction PIN entry requirement
  • Significant stability and connectivity regressions post-rebrand
  • Critical input bugs affecting mouse alignment and keyboard usage
  • User frustration and confusion regarding the new 'Windows App' naming convention
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Pricingfreemiumfreemiumfreemiumfreemiumfreefreefreefree
MomentumActiveSteadyActiveIntenseSteadyActive-Active
Update Cadence5 versions, 4 majors/6mo, ~5d avg5 versions, 1 majors/6mo, ~15d avg5 versions5 versions5 versions5 versions-5 versions

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AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Zoho Assist - Remote Desktop, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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