MARLVEL

Zoho Desk vs its rivals

Side-by-side comparison against Zoho Desk's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

Zoho Desk
This App
Freshdesk
Nemesis
HubSpot
Contender
Salesforce
Contender
Missive - Email, Chat & Tasks
Peer
Help Scout
Peer
Tidio
Peer
LiveChat - Support & Sell
New Kid
Core Identity
DeveloperZoho CorporationFRESHWORKS TECHNOLOGIES PRIVATE LIMITEDHubSpot, Inc.salesforce.comHeliom Inc.Help Scout PBCTIDIO POLAND SP Z O OText, Inc
CategoryBusinessBusinessBusinessBusinessBusinessBusinessBusinessBusiness
PlatformAndroid, iOSiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS
Store Metrics
Rating4.7 / 54.5 / 54.7 / 54.8 / 54.6 / 54.1 / 54.8 / 54.4 / 5
Ratings Count1,6362,90214,770342,622942614,773107
PriceFreeFreeFreeFreeFreeFreeFreeFree
Release DateSep 4, 2013Apr 8, 2014Apr 27, 2016Nov 22, 2010Apr 29, 2017Jan 18, 2016Sep 17, 2014May 15, 2020
Last UpdatedApr 28, 2026Apr 1, 2026Apr 17, 2026Apr 21, 2026Apr 17, 2026May 13, 2026May 5, 2026Apr 27, 2026
Sentiment & Reviews
Sentimentmixed--positive----
Score55/100--75/100----
Praises
  • Mobile access to core ticketing features enables productive remote work for field-based support teams
--
  • Highly customizable CRM workflows allow businesses to tailor the interface to specific operational requirements
----
Complaints
  • Unreliable push notification delivery prevents timely responses to urgent customer support tickets
--
  • Inconsistent user interface design compared to browser versions creates navigation friction for mobile users
----
Requests
  • Granular notification controls and sound customization are needed to manage work-life balance effectively
--
  • Automatic data synchronization capabilities are needed to support work in low network connectivity environments
----
Strategic Intel
Strengths
  • CRM-linked data dependency creates high switching costs
  • Omnichannel workspace centralizes support operations
  • Freemium model lowers SMB entry barriers
--
  • Agentforce conversational automation creates high enterprise-grade switching costs
  • Low-code Mobile Builder reduces implementation friction for enterprise clients
  • Offline-first homepages secure consistent field-service retention
----
Weaknesses
  • Unreliable push notifications post-update
  • Missing drag-and-drop and advanced filtering features
  • Persistent data synchronization bugs
--
  • 0.99★ Android-iOS rating gap indicates platform-specific instability
  • Persistent white-screen crashes during active use
  • Mobile-desktop UI parity friction limits power-user efficiency
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Pricingfreemiumfreefreemiumsubscriptionfreemiumfreemiumfreemiumfreemium
MomentumActiveIntenseIntenseIntenseIntenseIntense--
Update Cadence5 versions, 4 majors/6mo, ~9d avg5 versions5 versions5 versions, ~7d avg5 versions5 versions--

Compare Zoho Desk head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Zoho Desk, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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