Report updated Apr 18, 2026
Salesforce Field Service
For field service technicians and mobile workforces operating within organizations that utilize the Salesforce ecosystem for service management.
Salesforce Field Service is a challenged business app that is available. With a 4.4/5 rating from 23.7K reviews, it faces significant user friction. Users particularly appreciate general satisfaction, though app stability and crashes remains a common concern.
What is Salesforce Field Service?
Current Momentum
v260.2
Meet Salesforce Field Service 260 * View multiple related images in Data Capture forms. * Launch Data Capture forms directly from asset and custom object records. * Load complex Data Capture forms faster. * Complete Data Capture forms hands-free with Voice to Form. * View and update complex GIS map data, even offline. * Get real-time progress on the app's loading status. * Minor fixes and improvements.
Active Nemesis
ServiceMax Go
By ServiceMax
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User MoodAI-powered deep analysis surfacing high-signal insights. Still in beta, accuracy improves daily. For informational purposes only.
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
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What Are The Key Features?
Enables technicians to perform work, access data, and sync updates without requiring constant network connectivity.
Deeply integrates with Salesforce Flows, custom layouts, and deep-linking to extend functionality to specific business needs.
Facilitates communication between field workers and dispatchers via Chatter, including photo sharing and messaging.
How much does it cost?
- Requires Salesforce org with Field Service
- Requires specific Field Service Technician licenses
The app follows a B2B enterprise model where the software is free to download, but access is strictly gated behind paid Salesforce enterprise licensing and organizational provisioning.
Who Built It?
salesforce.com
Extending the Salesforce CRM ecosystem to mobile to enable real-time operations, security, and upskilling for enterprise teams.
Portfolio
13
Apps
Who is salesforce.com?
Salesforce utilizes mobile not as a standalone product suite, but as a critical 'last-mile' extension of its dominant enterprise cloud platform. Their moat is deep integration with existing B2B workflows and proprietary data, making their apps essential for field-based professionals who require offline-first CRM access. Recent strategic signals indicate a shift toward AI-driven automation via Agentforce and low-code customization, moving the portfolio from passive data entry to proactive mobile intelligence.
Who is salesforce.com for?
- Enterprise professionals
- Field technicians
- Salesforce administrators requiring mobile access to CRM data
- Security tools
Portfolio momentum
Maintains an intense development pace with 24 updates across 11 active apps in the last 6 months, including major releases within the past week.
What other apps does salesforce.com make?
What do users think recently?
High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate general satisfaction, but report app stability and crashes and performance and slowness.
What Users Love
What Frustrates Users
What is the competitive landscape for Salesforce Field Service?
How's The Business Market?
Market outlook for this category
Available very soon
The rivals identified
The Nemesis
- -
Weaker sentiment at 20/100 — but still a direct threat
- -
Offline Data Synchronization
- -
Asset Lifecycle Management
Contenders
Oracle Field Service
★3.6 (10K)Oracle America, Inc.
🚀A primary enterprise rival that provides end-to-end field service lifecycle management, including routing, dispatch, and mobile technician tools.
ZUPER IP TV
CroubCube
A modern, highly-rated field service platform that focuses on technician productivity, scheduling, and inventory management.
Jobber Field Service Software
★4.8 (18.5K)Jobber
⚡Strong contender for small-to-medium field service businesses, offering intuitive scheduling, invoicing, and client management.
Peers
Drag-and-Drop Form Builder
Advanced Logic & Calculations
Offline Enterprise Database
Route Optimization
New Kids on the Block
ClearPath
Inventory Management
Workiz Field Service Software
★4.6 (2K)Send A Job Inc
⚡Gaining traction in the service industry by combining scheduling with integrated communication and payment features.
The outtake for Salesforce Field Service
Strengths to defend, gaps to attack
Core Strengths
- Deep integration with Salesforce ecosystem
- Robust offline-first functionality
- Extensive customization via Salesforce Flows
Critical Frictions
- Critical stability issues and frequent crashes
- Poor performance and high latency
- High friction in authentication processes
Growth Levers
- Improve UX to reduce churn
- Capitalize on demand for mobile-first trade tools
- Streamline workflows to increase technician productivity
Market Threats
- Aggressive UX improvements by Microsoft and Oracle
- Potential churn to specialized, smaller competitors
- Negative brand perception due to technical instability
Key Takeaways
Salesforce Field Service is a challenged business app that is available. With a 4.4/5 rating from 23.7K reviews, it faces significant user friction. Users particularly appreciate general satisfaction, though app stability and crashes remains a common concern.
Where Is It Heading?
Trend analysis
Available very soon