Report updated Apr 1, 2026
Salesforce Field Service
v260.1.6Field service technicians and mobile workforces operating within organizations that utilize the Salesforce ecosystem for service management.
What Is Salesforce Field Service?
Launched Feb 12, 2017
Updated Mar 2026
What users think iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
What does it look like?
What are the key features?
Enables technicians to perform work, access data, and sync updates without requiring constant network connectivity.
Deeply integrates with Salesforce Flows, custom layouts, and deep-linking to extend functionality to specific business needs.
Facilitates communication between field workers and dispatchers via Chatter, including photo sharing and messaging.
What do users think? iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
“Recent user voice shows a frustrated sentiment. Users appreciate general satisfaction, but report app stability and crashes and performance and slowness.”
What Users Love
very good
It's a amazing app ....!
Pain Points
App freezes every time I try to use it
I ALWAYS NEED TO DELETE AND REINSTALL
App has became painfully slow
Takes forever to load
High confidence · 99 reviews available
What are the pros and cons?
Pros
- Deep integration with Salesforce ecosystem
- Robust offline-first functionality
- Extensive customization via Salesforce Flows
Cons
- Critical stability issues and frequent crashes
- Poor performance and high latency
- High friction in authentication processes
What is the market outlook?
Growth Opportunities
- Improve UX to reduce churn
- Capitalize on demand for mobile-first trade tools
- Streamline workflows to increase technician productivity
Market Threats
- Aggressive UX improvements by Microsoft and Oracle
- Potential churn to specialized, smaller competitors
- Negative brand perception due to technical instability
Who competes with Salesforce Field Service?
The Nemesis
Housecall Pro: Field Service
Codefied Inc.
A primary enterprise rival that provides end-to-end field service lifecycle management, including routing, dispatch, and mobile technician tools.
Contenders
Jobber Field Service Software
Jobber
A major enterprise platform competitor that offers deep integration with the Microsoft ecosystem for work order management and technician mobility.
ServiceTitan Mobile
★3.0 (2K)ServiceTitan Inc.
A leading specialized platform for home service businesses that provides robust mobile tools for technicians in the field.
What are the key takeaways?
Salesforce Field Service is a frustrating business app that is available. With a 4.4/5 rating from 23.3K reviews, it frustrates many users from users. Users particularly appreciate general satisfaction, though app stability and crashes remains a common concern.
Best for: Field service technicians and mobile workforces operating within organizations that utilize the Salesforce ecosystem for service management.
How much does it cost?
Model: subscription
The app follows a B2B enterprise model where the software is free to download, but access is strictly gated behind paid Salesforce enterprise licensing and organizational provisioning.
iOS Version
260.1.6
Android Version
260.1.44
Release Date
Feb 12, 2017
iOS Price
Free
Android Price
Free
Developer
salesforce.com