Report updated Apr 18, 2026
CRM Analytics
For salesforce Sales Cloud and Service Cloud users who require mobile access to business data, analytics, and AI-driven insights while working remotely.
CRM Analytics is a market-leading business app that is completely free. With a 4.7/5 rating from 1.5K reviews, it delivers strong user satisfaction. Users particularly appreciate data visualization & insights, though feature limitations remains a common concern.
What is CRM Analytics?
Current Momentum
v260.0
Bug fixes and other usability enhancements.
Active Nemesis
Microsoft Power BI
By Microsoft
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessNo ranking data
Rating Pulse 🇺🇸
Recent User MoodAI-powered deep analysis surfacing high-signal insights. Still in beta, accuracy improves daily. For informational purposes only.
What makes this app unique?
What Does It Look Like?
How Is The App's Momentum Right Now?
Loading...
What Are The Key Features?
Leverages AI to provide predictive insights and answers directly within the mobile interface
Includes pre-built sample applications to demonstrate capabilities and use cases
Provides seamless access to Sales Cloud and Service Cloud data in a mobile-optimized environment
Allows users to view and interact with business data and dashboards on the go
How much does it cost?
- Free app download for existing Salesforce users
The app serves as a mobile extension for existing enterprise Salesforce customers, functioning as a value-add to the core CRM subscription rather than a standalone monetized product.
Who Built It?
salesforce.com
Extending the Salesforce CRM ecosystem to mobile to enable real-time operations, security, and upskilling for enterprise teams.
Portfolio
13
Apps
Who is salesforce.com?
Salesforce utilizes mobile not as a standalone product suite, but as a critical 'last-mile' extension of its dominant enterprise cloud platform. Their moat is deep integration with existing B2B workflows and proprietary data, making their apps essential for field-based professionals who require offline-first CRM access. Recent strategic signals indicate a shift toward AI-driven automation via Agentforce and low-code customization, moving the portfolio from passive data entry to proactive mobile intelligence.
Who is salesforce.com for?
- Enterprise professionals
- Field technicians
- Salesforce administrators requiring mobile access to CRM data
- Security tools
Portfolio momentum
Maintains an intense development pace with 24 updates across 11 active apps in the last 6 months, including major releases within the past week.
What other apps does salesforce.com make?
What do users think recently?
High confidence · 46 reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a thrilled sentiment. Users appreciate data visualization & insights and ease of use & ui, but report feature limitations and ui/ux friction.
Limited review volume (46 reviews). Sentiment analysis will deepen as more data lands.
What is the competitive landscape for CRM Analytics?
How's The Business Market?
Market outlook for this category
Available very soon
The rivals identified
The Nemesis
- -
Weaker sentiment at 65/100 — but still a direct threat
- -
Copilot AI Integration
- -
OneLake Data Hub
Contenders
LookML Semantic Layer
Conversational Analytics Agents
Tableau Mobile
★4.3 (3.1K)Tableau Software, LLC
⚡A leading mobile analytics platform that provides interactive, data-driven insights for enterprise users on the go.
SAP Analytics Cloud
★4.8 (74)SAP SE
🚀Provides mobile access to enterprise planning and analytics, competing for the same corporate data-driven decision-makers.
Sisense Mobile BI
★3.7 (48)Sisense
📈Enables users to view and interact with complex data dashboards via a mobile interface.
Peers
AI-Powered Agents
Work OS Customization
Work Graph™️
Asana AI
AI Super Agents™
Unified Workspace
Smartsheet: Projects & Teams
★4.8 (113K)Smartsheet Inc.
⚡Offers mobile-accessible data tracking and reporting tools for business operations.
New Kids on the Block
ThoughtSpot
★4.9 (122)ThoughtSpot
⚡Leverages AI-driven search to provide instant business insights, challenging traditional dashboard-heavy mobile apps.
The outtake for CRM Analytics
Strengths to defend, gaps to attack
Core Strengths
- Deep integration with the Salesforce ecosystem
- Strong AI-driven predictive capabilities via Einstein
- Highly intuitive and responsive UI
Critical Frictions
- Limited support for third-party or non-native data integration
- Potential for information overload on small mobile screens
- Dependency on the core Salesforce subscription
Growth Levers
- Expand support for third-party data connectors
- Refine UI/UX for granular data customization
- Develop search-based analytics to compete with AI-first players
Market Threats
- Broad ecosystem reach of competitors like Power BI
- Emerging AI-native analytics platforms changing user expectations
- Risk of feature bloat
Key Takeaways
CRM Analytics is a market-leading business app that is completely free. With a 4.7/5 rating from 1.5K reviews, it delivers strong user satisfaction. Users particularly appreciate data visualization & insights, though feature limitations remains a common concern.
Where Is It Heading?
Trend analysis
Available very soon