Report updated Apr 1, 2026
CRM Analytics
v260.0.0Salesforce Sales Cloud and Service Cloud users who require mobile access to business data, analytics, and AI-driven insights while working remotely.
What Is CRM Analytics?
Launched Oct 14, 2014
Updated Feb 2026
What users think iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
What does it look like?
What are the key features?
Leverages AI to provide predictive insights and answers directly within the mobile interface
Includes pre-built sample applications to demonstrate capabilities and use cases
Provides seamless access to Sales Cloud and Service Cloud data in a mobile-optimized environment
Allows users to view and interact with business data and dashboards on the go
What do users think? iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
“Recent user voice shows a thrilled sentiment. Users appreciate data visualization & insights and ease of use & ui, but report feature limitations and ui/ux friction.”
What Users Love
The visualizations tell a store that a single data point can’t.
Dynamic, responsive, and collaborative Wave Analytics for iOS delivers the information I need no matter where I am.
Easy to navigate. Clean design.
It is almost as if the mobile version is more user friendly than the platform.
Pain Points
Should also allow to access live data rather than force to upload.
This app is not practical at all... once you put in data that is not native to the app it came with.... Doesn't work.
At times when looking at screen interface looks a bit overwhelming with information overload.
It would be more user friendly if there were dates rather than week numbers on the graphs.
High confidence · 46 reviews available
What are the pros and cons?
Pros
- Deep integration with the Salesforce ecosystem
- Strong AI-driven predictive capabilities via Einstein
- Highly intuitive and responsive UI
Cons
- Limited support for third-party or non-native data integration
- Potential for information overload on small mobile screens
- Dependency on the core Salesforce subscription
What is the market outlook?
Growth Opportunities
- Expand support for third-party data connectors
- Refine UI/UX for granular data customization
- Develop search-based analytics to compete with AI-first players
Market Threats
- Broad ecosystem reach of competitors like Power BI
- Emerging AI-native analytics platforms changing user expectations
- Risk of feature bloat
Who competes with CRM Analytics?
Same Space
Smartsheet: Projects & Teams
★4.8 (112K)Smartsheet Inc.
Offers mobile-accessible data tracking and reporting tools for business operations.
What are the key takeaways?
CRM Analytics is a thrilling business app that is completely free. With a 4.8/5 rating from 1.3K reviews, it thrills its users from users. Users particularly appreciate data visualization & insights, though feature limitations remains a common concern.
Best for: Salesforce Sales Cloud and Service Cloud users who require mobile access to business data, analytics, and AI-driven insights while working remotely.
How much does it cost?
Model: free
The app serves as a mobile extension for existing enterprise Salesforce customers, functioning as a value-add to the core CRM subscription rather than a standalone monetized product.