Report updated Apr 1, 2026
Salesforce
v260.020Business professionals, sales teams, and enterprise organizations requiring real-time access to CRM data and AI-driven automation while on the move.
What Is Salesforce?
Launched Nov 22, 2010
Updated Mar 2026
What users think iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
What does it look like?
What are the key features?
Autonomous AI agents that handle complex tasks like summarizing accounts and approving discounts using conversational language.
Personalized dashboard of cards surfacing favorite reports, lists, tasks, and events for a quick daily overview.
Click-based tools to design and deploy tailored mobile-optimized layouts and custom actions without coding.
Ability to create personalized homepages and access critical data in remote environments without an internet connection.
Built-in security protecting data in transit and on-device, with support for granular security policies.
Send emails directly from the app with automatic activity logging, template access, and built-in tracking.
What do users think? iIndependent intel reports to help builders create better apps or enhance existing ones. Still in beta, accuracy and relevancy get better every day. For informational purposes only.
“Recent user voice shows a mixed sentiment. Users appreciate business utility and customization and user-friendly interface, but report app stability and crashing and performance and latency.”
What Users Love
Great tool if you actually use it. Get maps for Salesforce as well.
It’s so customizable it’s much more than just a CRM. Salesforce works for you and can be tailored to fit your exact business flow.
Super. user friendly
Smooth and user friendly interface
Pain Points
super glitchy constantly crashing
App has been crashing the last few weeks since February.
It takes 10–15 seconds to load between almost every click.
The app has become too latency-sensitive when trying to create a new record
Always have problem trying to log in. Errors left and right
Authentication is broken in the app. You have to sign into the app 5 to 6 times before it actually allows you in.
High confidence · 99 reviews available
What are the pros and cons?
Pros
- Deep integration with the broader Salesforce ecosystem and AI (Agentforce).
- Highly customizable low-code mobile builder for enterprise-specific workflows.
- Strong offline-first capabilities for field-based professionals.
Cons
- Significant technical debt resulting in frequent crashes and high latency.
- Unreliable authentication flows causing friction in daily usage.
- Divergence in quality between iOS and Android platforms.
What is the market outlook?
Growth Opportunities
- Capitalize on the 'Agentic Enterprise' trend to further automate manual data entry.
- Improve mobile-specific onboarding to reduce the learning curve for new users.
- Capture market share from smaller, less secure CRM players by emphasizing enterprise-grade compliance.
Market Threats
- Agile, mobile-first competitors are gaining traction by offering better UX and lower friction.
- Ecosystem lock-in is being challenged by productivity tools that offer 'good enough' CRM features.
- High latency issues drive power users toward more responsive, lightweight alternatives.
Who competes with Salesforce?
Same Space
New Kids on the Block
Clay – Story Templates Frames
Plexagon s.r.l.
Rising threat in the relationship management space using AI to synthesize professional data, challenging traditional CRM manual entry.
What are the key takeaways?
Salesforce is a divisive business app that is available. With a 4.6/5 rating from 399K reviews, it receives mixed feedback from users. Users particularly appreciate business utility and customization, though app stability and crashing remains a common concern.
Best for: Business professionals, sales teams, and enterprise organizations requiring real-time access to CRM data and AI-driven automation while on the move.
How much does it cost?
Model: subscription
Monetization is driven by enterprise-level subscriptions to the Salesforce platform, with the mobile app serving as a critical value-add to increase user retention and productivity.
iOS Version
260.020
Android Version
260.020.0
Release Date
Nov 22, 2010
iOS Price
Free
Android Price
Free
Developer
salesforce.com