| Core Identity |
| Developer | Talabat General Trading and Contracting Company | Deliveroo | TOTERapp LLC | Uber Technologies, Inc. | BUNDL TECHNOLOGIES PRIVATE LIMITED | Bolt Technology | 7-Eleven, Inc. | InstaShop Ltd | Kangaroo Limited |
| Category | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Business | Food & Drink | Food & Drink | Food & Drink |
| Platform | Android, iOS | iOS, Android | iOS | Android | Android, iOS | iOS, Android | iOS | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.6 / 5 | 4.6 / 5 | 4.8 / 5 | 4.6 / 5 | 4.6 / 5 | 3.9 / 5 | 4.7 / 5 | 4.7 / 5 | 4.7 / 5 |
| Ratings Count | 308,485 | 199,984 | 41,507 | 7,490,394 | 33,910 | 36 | 158,634 | 14,701 | 40,043 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Aug 2, 2011 | Feb 16, 2016 | Feb 4, 2016 | Feb 29, 2016 | Jun 16, 2015 | Sep 30, 2020 | Dec 5, 2017 | Jun 11, 2015 | Sep 30, 2023 |
| Last Updated | May 18, 2026 | Apr 13, 2026 | Apr 13, 2026 | May 18, 2026 | May 12, 2026 | Mar 26, 2026 | Mar 23, 2026 | Apr 24, 2026 | Apr 17, 2026 |
| Sentiment & Reviews |
| Sentiment | negative | negative | - | negative | negative | - | excellent | terrible | terrible |
| Score | 25/100 | 24/100 | - | 20/100 | 35/100 | - | 94/100 | 15/100 | 15/100 |
| Praises | - Convenient food delivery and grocery shopping options provide utility for daily household needs
- Fast delivery service and temperature control maintain food quality for many regular users
| - Delivery Speed
- Ease of Use
| - | - Convenience of food delivery services provides value when users cannot leave their homes
- Promotional discounts and buy one get one free offers provide tangible financial savings
| - International login support allows users to order food for friends and family across borders
- Delivery partners maintain professional and polite service even during challenging weather conditions
| - | - | - Occasional users find the grocery delivery service fast and convenient for daily needs
| - Fast delivery speeds and attractive promotional discounts provide initial value for new users
|
| Complaints | - Poor customer service responsiveness and lack of accountability for order errors frustrate frequent users
- Inaccurate delivery estimates and frequent order cancellations disrupt meal planning for daily users
| - Technical Instability
- Poor Customer Service & Refunds
- Food Quality & Logistics
| - | - Automated AI support systems prevent users from resolving order errors and refund requests
- Drivers frequently steal orders or deliver food that arrives cold after multiple stops
| - Automated AI chatbot support fails to resolve order issues or provide meaningful human assistance
- Inconsistent delivery times and misleading arrival estimates cause significant meal planning disruption
| - | - | - Customer service is completely unreachable and fails to resolve payment or delivery disputes
- Orders are frequently missing items or cancelled without customer notification or refund processing
| - Customer support fails to provide refunds or human assistance for missing or spoiled food items
- Delivery drivers mark orders as completed without actual delivery or customer contact
- Inaccurate order tracking and long delays result in cold or incorrect food arrivals
|
| Requests | - Implementation of a granular feedback system for individual items to improve quality control
| - | - | - Direct communication channels with restaurant staff during order preparation to ensure accuracy
| - Filter menu options to display only items currently available for immediate ordering
| - | - | - Implementation of a functional and responsive customer support channel for real-time issue resolution
| - Implementation of cash on delivery payment options for users without credit cards
|
| Strategic Intel |
| Strengths | - Multi-vertical delivery model increases daily active usage
- Regional localization drives #1 chart positions in 8 markets
- Subscription-tier gate incentivizes repeat purchase behavior
| - Proprietary Frank ML algorithm for logistics optimization
- Editions delivery-only kitchens providing exclusive restaurant supply
- Broad multi-category retail partnerships (Boots, B&Q, Screwfix)
| - | - Multi-vertical marketplace increases daily active usage beyond meal times
- Uber One subscription gate incentivizes high-frequency order behavior
- Global brand recognition sustains organic install velocity across hundreds of cities
| - Unified Swiggy One subscription drives platform lock-in
- IRCTC integration captures captive travel demand
| - | - Massive physical store network for fulfillment
- Unique SNAP EBT split-payment integration
- High-value Gold Pass loyalty ecosystem
| - Multi-vertical marketplace aggregates local retail demand
- Post-checkout item modification increases basket size
- Established partnerships with local supermarket chains
| - Partner API integration scales restaurant supply-side volume
- Aggressive daily discount structure lowers new-user acquisition costs
|
| Weaknesses | - High-frequency complaints regarding customer support responsiveness
- Opaque subscription billing triggers user trust erosion
- Inaccurate inventory management leads to frequent order cancellations
| - Critical technical instability (startup crashes) in recent versions
- Rigid refund and customer support policies
- Logistics logic (multi-drop) causing food quality issues
| - | - Automated AI support interface fails to resolve order errors
- Subscription enrollment mechanics trigger recurring unauthorized-charge complaints
- Forced order bundling leads to poor food temperature and delivery delays
| - AI-driven support fails to resolve order errors
- Opaque fee structures inflate final order costs
| - | - Geographic limitations on restaurant delivery
- Delivery fees for non-subscribers
- Inventory limited to C-store selection
| - Unreachable customer support infrastructure
- Frequent order cancellations without user notification
- Reports of unjustified service fees post-confirmation
| - Automated support loops prevent human resolution of missing orders
- Delivery-status discrepancies cause significant financial loss for users
|
| Pricing | freemium | freemium | freemium | freemium | freemium | free | freemium | free | free |
| Momentum | Active | Active | Intense | Active | Active | - | - | Maintenance | Intense |
| Update Cadence | 5 versions, ~9d avg | 5 versions, 1 majors/6mo, ~6d avg | 5 versions | 4 versions, ~19d avg | 5 versions, ~11d avg | - | - | 2 versions, ~3d avg | 5 versions |
