| Core Identity |
| Developer | Hawaiian Electric | Dashlane | Docusign | Microsoft Corporation | INTSIG Information Co., Ltd | Cozi |
| Category | Productivity | Productivity | Productivity | Productivity | Productivity | Productivity |
| Platform | Android, iOS | iOS, Android | Android, iOS | Android, iOS | iOS | iOS, Android |
| Store Metrics |
| Rating | 2.0 / 5 | 4.8 / 5 | 4.9 / 5 | 4.7 / 5 | 4.9 / 5 | 4.8 / 5 |
| Ratings Count | 84 | 102,691 | 810,097 | 485,259 | 1,790,119 | 388,236 |
| Price | Free | Free | Free | Free | Free | Free |
| Release Date | Jul 13, 2017 | May 21, 2012 | Nov 1, 2011 | Dec 13, 2011 | Aug 28, 2010 | Dec 21, 2010 |
| Last Updated | Jul 10, 2025 | May 4, 2026 | Apr 8, 2026 | May 11, 2026 | Apr 10, 2026 | Apr 20, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | positive | positive | negative | mixed | mixed |
| Score | 15/100 | 75/100 | 72/100 | 25/100 | 45/100 | 55/100 |
| Praises | - Outage map provides critical information during power loss events for residential customers
| - Cross-platform password synchronization provides a reliable and secure digital life management experience for long-term users
| - Simplified document signing process saves significant time for business owners and casual users alike
| - Convenient file access across multiple devices keeps professional workflows moving for long-term subscribers
| | - Shared family calendar and grocery lists provide essential coordination for busy households
|
| Complaints | - Authentication loops and login failures prevent users from accessing basic account features
| - Recent account access and subscription verification errors following updates prevent users from logging into their vaults
| - Account creation and login friction prevent users from accessing basic document signing functionality post-update
| - Forced migration from the standalone scanning app creates friction and reduces document quality for users
- Broken video playback controls prevent full screen viewing and playback speed adjustments post-update
| - Aggressive Monetization
- Data Loss & Support
| - Severe performance lag and freezing during list entry following the latest update
|
| Requests | - Biometric authentication integration to replace repetitive manual login requirements
| - Human-led support access for billing and account recovery issues when automated systems fail
| - Improved fillable form functionality to eliminate the need for manual text box creation
| - Simplified navigation to return to the root directory without repetitive back button usage
| - | - Search functionality within the lists menu to quickly locate specific items
|
| Strategic Intel |
| Strengths | - PSPS alert layer provides critical regulatory compliance
- EV charger map aligns with regional infrastructure goals
| - Zero-knowledge architecture establishes high switching costs
- Omnix platform secures enterprise-grade B2B distribution
- Proactive security alerts drive ongoing retention
| - ISO 27001 SSAE16 compliance establishes a high-trust barrier for enterprise adoption
- Unlimited free signing drives massive top-of-funnel acquisition
| - Ecosystem network effects driven by deep Windows and Office integration
- Personal Vault security serves as a high-value differentiator for enterprise users
| - Massive 300M+ user base
- 41-language OCR support
- Advanced multi-format conversion (Excel, Word, PPT)
| - Brand positioning entrenched in 'Mom's Choice' demographic
- Shared-state architecture creates high user switching costs
- Cross-platform accessibility via web and mobile
|
| Weaknesses | - 2.02★ rating reflects persistent authentication loops
- Lack of native document export forces paper-billing reliance
| - Post-update login failures erode trust
- Reliance on automated support bots frustrates users
- Subscription pricing lacks a competitive free tier
| - Account creation friction post-update creates a barrier to entry
- Cancellation flow is frequently cited as intentionally confusing
| - 0.1★ rating gap between iOS and Android
- High-frequency complaints regarding background sync reliability
- Forced migration from standalone scanning tool creates user friction
| - Aggressive paywalling of legacy free features
- Mandatory watermarks on free tier
- Reports of data loss and poor support responsiveness
| - Severe input lag and freezing post-update
- Data synchronization failures causing list duplication
- Android-iOS feature parity gap
|
| Pricing | free | subscription | freemium | freemium | subscription | freemium |
| Momentum | Maintenance | Active | Steady | Active | Active | Active |
| Update Cadence | 5 versions | 5 versions, ~5d avg | 5 versions, 2 majors/6mo, ~12d avg | 5 versions, 1 majors/6mo, ~10d avg | 5 versions, 1 majors/6mo, ~6d avg | 5 versions, ~5d avg |
