| Core Identity |
| Developer | HungerStation LLC | Talabat General Trading and Contracting Company | Jahez | MRSOOL | Careem | Uber Technologies, Inc. | Deliveroo | Kangaroo Limited |
| Category | Food & Drink | Food & Drink | Food & Drink | Food & Drink | Travel | Food & Drink | Food & Drink | Food & Drink |
| Platform | Android, iOS | Android, iOS | Android, iOS | iOS | iOS, Android | Android | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.4 / 5 | 4.6 / 5 | 4.6 / 5 | 4.5 / 5 | 4.6 / 5 | 4.6 / 5 | 4.6 / 5 | 4.7 / 5 |
| Ratings Count | 177,739 | 308,485 | 85,436 | 316,473 | 198,205 | 7,490,394 | 199,984 | 40,043 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Feb 2, 2013 | Aug 2, 2011 | Sep 17, 2016 | Sep 23, 2015 | Feb 15, 2013 | Feb 29, 2016 | Feb 16, 2016 | Sep 30, 2023 |
| Last Updated | May 19, 2026 | May 18, 2026 | Apr 19, 2026 | May 14, 2026 | May 4, 2026 | May 18, 2026 | Apr 13, 2026 | Apr 17, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | negative | - | terrible | terrible | negative | negative | terrible |
| Score | 15/100 | 25/100 | - | 15/100 | 15/100 | 20/100 | 24/100 | 15/100 |
| Praises | - Efficient delivery speed and careful handling of food items satisfy customers during peak hours
| - Convenient food delivery and grocery shopping options provide utility for daily household needs
- Fast delivery service and temperature control maintain food quality for many regular users
| - | - Flexible delivery service model provides helpful assistance for daily errands and tasks
| - Core ride-hailing utility remains functional for users who experience consistent service delivery
| - Convenience of food delivery services provides value when users cannot leave their homes
- Promotional discounts and buy one get one free offers provide tangible financial savings
| - Delivery Speed
- Ease of Use
| - Fast delivery speeds and attractive promotional discounts provide initial value for new users
|
| Complaints | - Systemic failure to provide refunds or compensation for incorrect and missing order items
| - Poor customer service responsiveness and lack of accountability for order errors frustrate frequent users
- Inaccurate delivery estimates and frequent order cancellations disrupt meal planning for daily users
| - | - Lack of accessible customer support channels prevents resolution of payment and order issues
- Inaccessible wallet funds and refund failures create significant financial friction for active users
| - Aggressive monetization and spam advertisements disrupt the user experience for paid subscription members
| - Automated AI support systems prevent users from resolving order errors and refund requests
- Drivers frequently steal orders or deliver food that arrives cold after multiple stops
| - Technical Instability
- Poor Customer Service & Refunds
- Food Quality & Logistics
| - Customer support fails to provide refunds or human assistance for missing or spoiled food items
- Delivery drivers mark orders as completed without actual delivery or customer contact
- Inaccurate order tracking and long delays result in cold or incorrect food arrivals
|
| Requests | - Integration of digital wallet payment methods to improve the checkout experience for users
| - Implementation of a granular feedback system for individual items to improve quality control
| - | - | - Multi-stop ride functionality requested to align with standard industry features in the region
| - Direct communication channels with restaurant staff during order preparation to ensure accuracy
| - | - Implementation of cash on delivery payment options for users without credit cards
|
| Strategic Intel |
| Strengths | - 55,000-partner network provides unmatched local variety
- Multi-vertical delivery model captures non-food spend
| - Multi-vertical delivery model increases daily active usage
- Regional localization drives #1 chart positions in 8 markets
- Subscription-tier gate incentivizes repeat purchase behavior
| - | - Bidding-based delivery fee model reduces operational overhead
- Multi-store ordering increases average order value per session
- Moaaqeb agent service expands addressable market into B2C administrative tasks
| - Hyper-localized payment methods serve regional preferences
- Everything-app architecture anchors daily transit routines
| - Multi-vertical marketplace increases daily active usage beyond meal times
- Uber One subscription gate incentivizes high-frequency order behavior
- Global brand recognition sustains organic install velocity across hundreds of cities
| - Proprietary Frank ML algorithm for logistics optimization
- Editions delivery-only kitchens providing exclusive restaurant supply
- Broad multi-category retail partnerships (Boots, B&Q, Screwfix)
| - Partner API integration scales restaurant supply-side volume
- Aggressive daily discount structure lowers new-user acquisition costs
|
| Weaknesses | - Systemic refund denial complaints
- Pricing transparency issues
- Inconsistent support staff resolution
| - High-frequency complaints regarding customer support responsiveness
- Opaque subscription billing triggers user trust erosion
- Inaccurate inventory management leads to frequent order cancellations
| - | - Inaccessible wallet funds create financial friction
- Lack of live support channels prevents dispute resolution
- High frequency of order cancellations post-payment
| - Premium tier ad-spam triggers subscription churn
- Systemic support failures erode wallet trust
| - Automated AI support interface fails to resolve order errors
- Subscription enrollment mechanics trigger recurring unauthorized-charge complaints
- Forced order bundling leads to poor food temperature and delivery delays
| - Critical technical instability (startup crashes) in recent versions
- Rigid refund and customer support policies
- Logistics logic (multi-drop) causing food quality issues
| - Automated support loops prevent human resolution of missing orders
- Delivery-status discrepancies cause significant financial loss for users
|
| Pricing | freemium | freemium | free | freemium | freemium | freemium | freemium | free |
| Momentum | Intense | Active | Intense | Active | Active | Active | Active | Intense |
| Update Cadence | 5 versions, ~5d avg | 5 versions, ~9d avg | 5 versions | 5 versions, ~14d avg | 5 versions, ~5d avg | 4 versions, ~19d avg | 5 versions, 1 majors/6mo, ~6d avg | 5 versions |
