| Core Identity |
| Developer | MOIA GmbH | Deutsche Bahn | Muenchner Verkehrs- und Tarifverbund Gesellschaft mit beschraenkter Haftung (MVV) | HungChun Lai | Berliner Verkehrsbetriebe (BVG) - AöR | SBB AG | Metrolinx | seats.aero | Direct Cursus Computer Systems Trading LLC | trivago N.V. |
| Category | Travel | Travel | Travel | Travel | Travel | Travel | Travel | Travel | Travel & Local | Travel |
| Platform | Android, iOS | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | iOS, Android | Android, iOS | iOS, Android |
| Store Metrics |
| Rating | 4.9 / 5 | 4.6 / 5 | 4.7 / 5 | 4.7 / 5 | 4.5 / 5 | 4.1 / 5 | 4.7 / 5 | 4.7 / 5 | 3.1 / 5 | 4.8 / 5 |
| Ratings Count | 625 | 9,472 | 754 | 736 | 102 | 47 | 30,615 | 5,863 | 525 | 267,570 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Mar 23, 2019 | Dec 15, 2009 | Apr 5, 2011 | Dec 9, 2017 | Jun 12, 2019 | Nov 8, 2008 | Jan 28, 2019 | May 30, 2023 | Feb 24, 2016 | Jun 15, 2010 |
| Last Updated | May 6, 2026 | Apr 28, 2026 | May 6, 2026 | Jan 15, 2026 | May 5, 2026 | Apr 30, 2026 | May 9, 2026 | Apr 8, 2026 | Apr 30, 2026 | May 13, 2026 |
| Sentiment & Reviews |
| Sentiment | positive | positive | negative | - | mixed | mixed | - | negative | - | negative |
| Score | 90/100 | 85/100 | 25/100 | - | 50/100 | 55/100 | - | 25/100 | - | 35/100 |
| Praises | - | - Reliability of real-time travel notifications
| - Bike sharing integration provides convenient access to regional transport options for commuters and visitors
| - | - Multimodal planning convenience
| - Digital SwissPass integration
| - | - Reliable award flight alerts provide significant value for frequent flyers monitoring specific airline reward programs
| - | - Price comparison functionality helps travelers identify cost-effective hotel options for their upcoming trips
|
| Complaints | - | | - Frequent application crashes during ticket purchase and profile access disrupt the core user journey
- Complex registration and authentication flows create significant friction for first-time international travelers
| - | | - Android performance regressions
| - | - Recent updates introduced critical navigation regressions and broken search functionality that render the app unusable
| - | - Mandatory account creation prevents users from performing quick price checks on hotel availability
- Third-party booking partner reliability issues lead to missing reservations and financial loss for travelers
|
| Requests | - | - Improved cross-border journey sync
| - Integration of digital wallet services would simplify ticket display and reduce reliance on manual entry
| - | - | - | - | - Restoration of the flexible date search functionality to allow broader award availability discovery
| - | - Guest browsing mode requested to allow price comparison without requiring personal account registration
|
| Strategic Intel |
| Strengths | - Fully electric fleet aligns with urban sustainability mandates
- Premium seat privacy differentiates from standard public transit
| - Integrated ticket-booking ecosystem locks in national rail users
- Komfort Check-in reduces operational friction for staff and passengers
- Real-time occupancy data provides a planning advantage over third-party aggregators
| - Ad-free utility model sustains user trust
- Deep integration with regional on-demand transit
| - | - 340+ physical Jelbi stations create a tangible infrastructure barrier to entry
- Single-registration model reduces friction for multi-modal transit users
| - SwissPass integration creates high switching costs
- EasyRide automates fare calculation
| - | - Real-time multi-alliance inventory aggregation provides a clear utility advantage over manual airline site searches
| - | - 5-million-property inventory provides broad global coverage
- Aggregated rating index reduces user decision friction
|
| Weaknesses | - Geographic restriction to two cities limits scale
- Transactional pricing lacks stickiness of national transit subscriptions
| - Booking flow complexity increases time-to-ticket compared to local transit apps
- Cross-border journey sync issues persist in user feedback
- Heavy feature set creates a higher barrier to entry for casual users
| - Frequent crashes in ticket-shop flows
- Complex registration blocks international users
- Lack of digital wallet support
| - | - 3.1★ Android rating indicates significant technical debt
- Lack of real-time capacity data for regional rail lines
| - 0.63-star Android-iOS rating gap
- Lack of frictionless check-in technology
| - | - Critical navigation regressions and search hangs in the latest version erode the daily active habit
| - | - Mandatory login wall creates high churn
- Third-party partner reliability issues drive negative sentiment
|
| Pricing | freemium | free | free | free | freemium | free | free | freemium | free | free |
| Momentum | Maintenance | Active | Maintenance | Steady | Maintenance | Maintenance | Intense | Maintenance | - | Active |
| Update Cadence | 2 versions, ~6d avg | 3 versions, ~7d avg | 2 versions, 2 majors/6mo, ~7d avg | 5 versions | 2 versions, ~0d avg | 2 versions, 1 majors/6mo, ~7d avg | 5 versions | 2 versions, ~6d avg | - | 5 versions, ~10d avg |
