| Core Identity |
| Developer | MultiService | UKG INC. | Paychex, Inc | Paylocity | Concur | Maplebear Inc |
| Category | Business | Business | Business | Business | Business | Business |
| Platform | Android, iOS | iOS, Android | iOS, Android | Android, iOS | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 3.7 / 5 | 4.7 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 | 4.8 / 5 |
| Ratings Count | 3 | 263,583 | 570,732 | 595,060 | 1,113,751 | 1,537,859 |
| Price | Free | Free | Free | Free | Free | Free |
| Release Date | Feb 12, 2025 | Oct 2, 2023 | Jun 11, 2012 | Jun 27, 2013 | Oct 29, 2009 | May 1, 2019 |
| Last Updated | Aug 13, 2025 | Apr 18, 2026 | Apr 16, 2026 | Apr 29, 2026 | Apr 8, 2026 | Apr 15, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | - | terrible | mixed | negative | negative |
| Score | 10/100 | - | 15/100 | 35/100 | 25/100 | 25/100 |
| Praises | - | - | - Payroll processing functionality allows for convenient management of employee payments and deductions
| - Mobile accessibility allows employees to manage timecards and paystubs from any location
- Intuitive interface design makes navigation simple for users across different age groups
| | |
| Complaints | - Account access failure prevents users from reaching their established personal profiles after the latest update
| - | - Persistent loading failures and extreme latency prevent employees from clocking in or out reliably
| - Removal of the weekly timesheet view forces manual calculations to track hours
- Technical instability and login errors prevent consistent access to core payroll features
| - App Stability and Crashes
- AI and ExpenseIt Functionality
| - Low Pay and High Expenses
- Poor Customer Support
|
| Requests | - Seamless account migration path required to recover existing user data after the latest update
| - | - Offline mode functionality to allow time tracking when network connectivity is unstable or unavailable
| - Reintroduction of the weekly timesheet view to monitor hours worked per week
| - | - |
| Strategic Intel |
| Strengths | - B2B credit integration locks corporate procurement spend into Northern Tool retail channels
| - | - Centralized benefits administration creates high switching costs
- AI-recruiting partnership expands revenue per account
- Mobile-first payroll utility anchors B2B retention
| - Unified platform architecture drives enterprise switching costs
- Biometric login reduces friction for daily usage
- Community hub increases platform stickiness
| - Deeply integrated native travel booking (flights, rail, hotel)
- Unrivaled enterprise-grade policy compliance configurations
- Direct integration with TripIt for itinerary management
| - Massive retail footprint (80,000+ stores)
- Fastest-in-class payout (2 hours)
- High iOS rating volume (1.5M+ ratings)
|
| Weaknesses | - Critical account-linking regression post-update causes high-frequency lockout complaints on Android
| - | - High-frequency login failures during daily use
- Redundant 2FA prompts ignore saved device settings
- 0.28 rating gap between iOS and Android
| - Removal of weekly timesheet view creates manual calculation overhead
- Technical instability prevents consistent access to core payroll features
- Complex navigation for administrative tasks
| - Frequent app crashes during camera/receipt capture
- Inaccurate AI (ExpenseIt) logic requiring manual correction
- High-friction login and authentication process
| - AI-first support model causing high user frustration
- Opaque rating algorithm perceived as unfair
- Android app performance/rating lag (4.2 vs 4.8 iOS)
|
| Pricing | free | free | subscription | free | subscription | free |
| Momentum | - | Intense | Steady | Active | - | Maintenance |
| Update Cadence | - | 5 versions | 5 versions, ~15d avg | 5 versions, 3 majors/6mo, ~7d avg | - | 3 versions, ~5d avg |
