| Core Identity |
| Developer | Walmart | AMZN Mobile LLC | Shipt | Paylocity | FedEx | UPS | UKG INC. |
| Category | Business | Business | Business | Business | Business | Business | Business |
| Platform | Android, iOS | iOS, Android | iOS, Android | Android, iOS | Android, iOS | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 2.7 / 5 | 4.7 / 5 | 4.7 / 5 | 4.8 / 5 | 4.6 / 5 | 4.6 / 5 | 4.7 / 5 |
| Ratings Count | 24 | 384,363 | 222,195 | 595,060 | 393,634 | 891,133 | 263,583 |
| Price | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Nov 28, 2022 | Jun 14, 2019 | Feb 5, 2018 | Jun 27, 2013 | Nov 10, 2015 | Oct 29, 2009 | Oct 2, 2023 |
| Last Updated | Feb 3, 2026 | Apr 22, 2026 | Apr 15, 2026 | Apr 29, 2026 | May 15, 2026 | Apr 27, 2026 | Apr 18, 2026 |
| Sentiment & Reviews |
| Sentiment | terrible | terrible | negative | mixed | terrible | terrible | - |
| Score | 15/100 | 22/100 | 25/100 | 35/100 | 25/100 | 25/100 | - |
| Praises | - | - Flexible gig work opportunities provide a helpful secondary income source for many active drivers
| - Ease of Use
- Income Opportunity
| - Mobile accessibility allows employees to manage timecards and paystubs from any location
- Intuitive interface design makes navigation simple for users across different age groups
| - Reliable delivery performance and professional driver conduct remain the primary value drivers for satisfied customers
| - Tracking accuracy for incoming shipments provides reliable visibility for the majority of daily users
- Professional driver conduct and consistent delivery performance foster positive sentiment among long-term customers
| - |
| Complaints | - Private fleet drivers on iOS cannot access necessary load information within the application
- Inconsistent arrival and departure registration requires manual intervention to maintain accurate status logs
- Login failures on iOS devices prevent access to core fleet management functionality
| - Inaccurate GPS routing and navigation errors cause significant delivery delays and driver frustration
| - Unfair Pay and Low Earnings
- Technical Glitches and Crashes
- Account Deactivation and Support
| - Removal of the weekly timesheet view forces manual calculations to track hours
- Technical instability and login errors prevent consistent access to core payroll features
| - Frequent application crashes and loading failures prevent users from accessing tracking information after the latest update
- Inaccurate delivery status updates and failed notification systems cause significant frustration for customers awaiting time-sensitive packages
| - Post-update technical failures including login loops and authentication errors prevent basic account access
- Inaccurate delivery status notifications and ignored instructions erode trust in the logistics process
| - |
| Requests | - Manual override options for arrival and departure status tracking to ensure log accuracy
| - Transparent route information and earnings details before accepting a delivery block
| - | - Reintroduction of the weekly timesheet view to monitor hours worked per week
| - Direct access to human customer support representatives to resolve complex delivery errors and package location disputes
| - Improved flexibility for delivery instructions including custom text fields for specific driver guidance
| - |
| Strategic Intel |
| Strengths | - Yard integration reduces idle time for drivers [Yard Integration feature]
- Digital workflow digitizes compliance for carrier partners [E-Documents feature]
| - Global logistics infrastructure enables high delivery density
- In-app rewards program increases driver switching costs
| - High-value shopper perks (Free Annual Membership, Summit Seeker rewards)
- Strong retail integration with Target for superior in-store navigation
- Established community-building initiatives and shopper networking
| - Unified platform architecture drives enterprise switching costs
- Biometric login reduces friction for daily usage
- Community hub increases platform stickiness
| - Delivery Manager service functions as a B2B distribution moat
- Integrated barcode scanning provides faster access to shipment details
| - Physical retail network density enables unique in-store label printing
- Proactive international compliance guidance reduces high-value shipping support costs
| - |
| Weaknesses | - 0.8★ Android-iOS rating gap on majority Android base [Platform Ratings]
- No cloud-save functionality for driver logs [User Requests]
| - Navigation errors cause delivery delays
- Compensation fails to account for rising fuel costs
- Technical instability post-update disrupts check-in
| - Critical technical debt (login loops, slow loading times)
- Rigid reliability and rating penalties that ignore external factors
- Perceived low base pay relative to rising gas and maintenance costs
| - Removal of weekly timesheet view creates manual calculation overhead
- Technical instability prevents consistent access to core payroll features
- Complex navigation for administrative tasks
| - High-frequency crashes post-update
- Ineffective AI chat support
- 0.7★ Android-iOS rating gap
| - Persistent login loops and authentication errors post-update
- Premium delivery management tier lacks granular mid-transit rerouting
| - |
| Pricing | free | free | free | free | free | freemium | free |
| Momentum | Intense | Intense | Maintenance | Active | Maintenance | Steady | Intense |
| Update Cadence | 5 versions | 5 versions, ~5d avg | 2 versions, ~0d avg | 5 versions, 3 majors/6mo, ~7d avg | 5 versions, ~30d avg | 5 versions, 5 majors/6mo, ~20d avg | 5 versions |
