| Core Identity |
| Developer | Microsoft Corporation | Zoom Communications, Inc. | Slack Technologies, Inc. | Google | Cisco | Dialpad, Inc. | GoTo Group, Inc. | tvisha |
| Category | Business | Business | Business | Social Networking | Business | Business | Business | Business |
| Platform | Android, iOS | iOS, Android | iOS, Android | iOS, Android | Android, iOS | Android, iOS | iOS, Android | iOS, Android |
| Store Metrics |
| Rating | 4.3 / 5 | 4.7 / 5 | 4.1 / 5 | 4.8 / 5 | 4.6 / 5 | 4.6 / 5 | 4.8 / 5 | 4.5 / 5 |
| Ratings Count | 16,257 | 3,146,168 | 45,544 | 2,332,400 | 9,169 | 4,477 | 141,276 | 11 |
| Price | Free | Free | Free | Free | Free | Free | Free | Free |
| Release Date | Mar 12, 2013 | Aug 15, 2012 | Mar 20, 2013 | Sep 2, 2016 | Sep 13, 2014 | Oct 14, 2014 | Sep 17, 2019 | Jul 10, 2017 |
| Last Updated | Jun 10, 2025 | Apr 4, 2026 | Apr 29, 2026 | Apr 27, 2026 | Apr 10, 2026 | Apr 13, 2026 | Apr 17, 2026 | Apr 7, 2026 |
| Sentiment & Reviews |
| Sentiment | mixed | positive | mixed | mixed | positive | - | - | - |
| Score | 45/100 | 68/100 | 45/100 | 45/100 | 62/100 | - | - | - |
| Praises | - Legacy users appreciate the continued functionality of the application despite the official retirement of the service
| - Educational & Professional Utility
- Audio and Video Clarity
| - Centralized workspace organization allows teams to manage multiple projects and company channels effectively in one place
| - Video call functionality provides a reliable tool for remote learning and study sessions
| | - | - | - |
| Complaints | - Frequent authentication failures and sign-in errors prevent users from accessing their accounts and business meetings
| - Background Multitasking Issues
- Hardware Compatibility
| - Unreliable push notifications prevent users from receiving critical messages and meeting alerts on mobile devices
| - Post-update instability causes frequent call drops and application crashes on mobile devices
| - Device Compatibility and Installation
| - | - | - |
| Requests | - Persistent chat functionality requested to improve communication continuity across mobile and desktop platforms
| - | - Simplified channel management tools are needed to filter relevant content and hide unnecessary workspace clutter
| - Conference calling functionality needs restoration to support group communication with family members
| - | - | - | - |
| Strategic Intel |
| Strengths | - Active Directory Authentication ensures mandatory adoption within corporate IT security policies
- Unified communication interface provides a single-pane-of-glass for legacy enterprise workflows
| - AI Companion bundled at no extra cost
- Superior external collaboration UX (no tenant switching)
- High-quality AV performance on unstable networks
| - Integration ecosystem embeds platform into existing enterprise tech stacks
- Slack Connect network effects force external partner adoption
- Intuitive interface reduces cognitive load compared to Microsoft Teams
| - Zero-install web experience lowers guest friction
- Deep G-Suite integration increases switching costs
| - Superior hardware interoperability with Webex Room and Board devices
- Mature AI-driven audio intelligence for noise removal
- Unified management via Control Hub for deep IT analytics
| - | - | - |
| Weaknesses | - Frequent authentication failures block access for professional users
- Intrusive permission requests create friction during initial setup
- Broken push notifications cause missed messages and delayed communication
| - Critical background multitasking bugs on Android 16
- Document portability lags behind Microsoft Loop
- Hardware-specific camera and GIF issues
| - Unreliable mobile notifications causing critical message loss
- Persistent read-state synchronization bugs across platforms
- Cluttered UI navigation for high-volume channel users
| - Frequent post-update crashes on mobile devices
- Lack of granular email-based contact blocking
- Inability to uninstall system-integrated components
| - Critical Android compatibility issues on modern devices (e.g., S21)
- Friction in Play Store update processes
- Weaker ecosystem lock-in compared to Microsoft 365 bundling
| - | - | - |
| Pricing | freemium | freemium | freemium | freemium | freemium | freemium | freemium | free |
| Momentum | Maintenance | Maintenance | Active | Active | Intense | Intense | Intense | Intense |
| Update Cadence | 5 versions, ~156d avg | 5 versions, ~18d avg | 5 versions, ~5d avg | 5 versions, 1 majors/6mo, ~7d avg | 5 versions, 4 majors/6mo, ~9d avg | 5 versions | 5 versions | 5 versions |
