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Zoho SalesIQ - Live Chat App vs its rivals

Side-by-side comparison against Zoho SalesIQ - Live Chat App's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

Zoho SalesIQ - Live Chat App
This App
Tidio
Nemesis
Crisp
Contender
JivoChat
Contender
Help Scout
Peer
Zendesk Support
Peer
HubSpot
Peer
Gorgias Helpdesk
New Kid
Core Identity
DeveloperZoho CorporationTIDIO POLAND SP Z O OCrisp IM SARLJivoSite Inc.Help Scout PBCZendeskHubSpot, Inc.Gorgias Inc.
CategoryBusinessBusinessBusinessBusinessBusinessBusinessBusinessProductivity
PlatformiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, Android
Store Metrics
Rating4.7 / 54.8 / 54.4 / 54.7 / 54.1 / 54.5 / 54.7 / 51.6 / 5
Ratings Count1,3104,7735187912614,16214,77075
PriceFreeFreeFreeFreeFreeFreeFreeFree
Release DateApr 18, 2016Sep 17, 2014Feb 25, 2016Aug 21, 2014Jan 18, 2016Nov 15, 2016Apr 27, 2016Jul 25, 2018
Last UpdatedApr 28, 2026May 5, 2026Apr 1, 2026Apr 10, 2026May 13, 2026Feb 25, 2026Apr 17, 2026Apr 16, 2026
Sentiment & Reviews
Sentimentmixed-mixed--negative--
Score45/100-55/100--25/100--
Praises
  • Core live chat functionality provides effective lead conversion for small business owners
  • User interface design is perceived as accessible and easy to navigate for daily operations
-
  • Cross-platform integration allows business owners to manage customer interactions from any location effectively
--
  • Mobile accessibility allows team members to manage support tickets while away from their primary workstations
--
Complaints
  • Persistent notification failures prevent timely responses to incoming customer chat requests
  • Application instability and session management errors disrupt active support workflows
-
  • Frequent application crashes and freezing behavior disrupt customer support workflows on mobile devices
--
  • Frequent application crashes and unresponsiveness force users to repeatedly restart the software to perform basic tasks
--
Requests
  • Message editing functionality is requested to correct typos after sending
-
  • Apple Business Chat support would allow for broader customer communication channel coverage
--
  • Dark mode implementation is requested to improve visual comfort during extended periods of ticket management
--
Strategic Intel
Strengths
  • Unified data view within the Zoho suite reduces switching costs for existing users
  • Remote-control capabilities via Zoho Assist provide a high-value enterprise support hook
-
  • Mobile-first architecture reduces friction for on-the-go support teams
  • 14-day trial conversion funnel drives paid-tier adoption
--
  • Enterprise-grade security and compliance framework
  • Deep integration with the broader Zendesk suite
--
Weaknesses
  • Notification unreliability on mobile devices disrupts response times
  • Session management errors cause unexpected logouts during active support workflows
-
  • Frequent launch crashes and input freezing
  • Unreliable push notification delivery
  • Authentication loops for Google sign-up
--
  • Frequent application crashes and unresponsiveness
  • Navigation regressions in the latest update
--
Pricingsubscriptionfreemiumfreemiumfreemiumfreemiumfreemiumfreemiumfree
MomentumActive-Zombie-IntenseActiveIntense-
Update Cadence5 versions, ~16d avg-1 versions-5 versions5 versions5 versions-

Compare Zoho SalesIQ - Live Chat App head-to-head

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AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Zoho SalesIQ - Live Chat App, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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